Job Description

Fixed Term (Fixed Term)

There are some GREAT PEOPLE out there... we should know we hire them!

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

FRONT OFFICE ASSOCIATE

Contract

$21.99

Application Deadline: June 1, 2026

Do you take pride in delighting guests with personalized service such as remembering their names, special events and room preferences? The Hotel Front Office is the heart of our hotel and sets the tone for an incredible experience. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Performing a variety of skilled tasks to assist guests with their registration and departure
• Handling various payment methods for services & ensuring Guests acknowledge terms & conditions of each stay
• Assisting Gaming Guests, Entertainment, Transient Guests & Executives with their reservations
• Promoting property wide Promotions & Events, and Momentum Card Holder Benefits
• Reacting to business fluctuations while maintaining a commitment to world class guest service
• Handling high volumes of guest interactions for long periods of time
• Making decisions pertaining to the betterment of the guest’s stay
• Standing for extended periods of time
• Working safely, and in compliance with OH&S policies and legislation

• Working independently and as one team that supports and helps one another
• Flexibility to support a 24/7 operation

The ideal candidate has:

• Hotel Restaurant Management Diploma or one year of hotel front desk experience at a 4 Diamond luxury hotel
• Experience using LMS, and knowledge of Momentum Card Levels
• Working knowledge of Hotel Property Management Systems
• Knowledge of Niagara Falls and surrounding areas
• Sense of urgency, accountability, and a high level of integrity and confidentiality
• Attention to detail and high service standards
• Exceptional communication and interpersonal skills
• The ability to speak multiple languages

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos