Job Description

The Front Office Assistant Manager at Novotel Darwin CBD supports the Front Office Manager in overseeing the daily operations of the front office department. This role involves supervising front office staff, ensuring outstanding guest service, and assisting in managing administrative tasks. The ideal candidate is a motivated leader with excellent communication skills and a customer-focused approach.

Requirements

Key Responsibilities:

• Assist the Front Office Manager in managing day-to-day front office operations.
• Supervise and support front office staff to ensure high-quality guest service.
• Handle guest inquiries, concerns, and complaints promptly and professionally.
• Coordinate check-in and check-out procedures to ensure efficiency and accuracy.
• Assist in staff scheduling, training, and performance evaluation.
• Maintain front office records and reports, ensuring accuracy and timeliness.
• Assist in managing reservations, room assignments, and billing processes.
• Collaborate with other departments to enhance the guest experience.
• Ensure compliance with company policies and health and safety regulations.

Qualifications:

• Previous experience in a supervisory role within a front office or hospitality environment, preferably 1-2 years.
• Strong knowledge of front office operations and procedures, including Opera PMS.
• Excellent customer service and communication skills.
• Demonstrated leadership and team management abilities.
• Ability to handle multiple priorities and work effectively under pressure.
• Problem-solving skills and the ability to resolve guest issues confidently.
• Proficiency with hotel management software and basic computer skills.
• Flexibility to work various shifts including weekends and holidays.

Benefits

Why Join Us?

• Uniforms provided for your convenience.
• Work in a fun, supportive, and friendly environment.
• Be part of an exciting, growing business.
• Access to ACCOR staff discounts across our group.