Job Description

The Front Office Assistant will provide administrative support to community homeowners, residents, members of the Board of Directors, Committee members and fellow association co-workers.

Fluency in English and Spanish is required.

Daily responsibilities:

• Monitor front office.
• Meet and greet homeowners, visitors, vendors and contractors.
• Research and respond to inquires via in-person, over the phone or by email.
• Create, mail and email correspondence to homeowners, board of directors and committee members.
• Data enter homeowner information in the database and update as needed.
• Organize and file documents.
• Walk and inspect the property to ensure HOA rules, regulations, and guidelines are met.
• Send out HOA Code violation letters to homeowners.
• Follow up with homeowners to ensure the HOA Code violation was corrected.
• Assist homeowners and Board of Directors with architectural review process, forms and paperwork.
• Other duties as requested.

Qualifications

• 2+ years of experience as an administrative assistant in an office setting.
• Administrative experience from the HOA, leasing, apartment, hotel, hospitality industries are desired.
• Fluent in English and Spanish is required.
• Excellent communication skills, written and spoken, are required.
• Friendly, outgoing, and team oriented.
• Customer service driven, career minded, and self-managed.
• Proactive in work habits, takes ownership and initiative of responsibilities.

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