Job Description

You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Office Assistant, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

• Previous experience in a guest service or front office role within the hospitality industry.

• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.

• Proficiency in hotel property management systems (PMS) and general front office procedures.

• Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.

• Proficiency in English; additional languages are a plus.

• Ability to work flexible hours, including nights, weekends, and holidays.

• A positive attitude and a genuine passion for providing exceptional guest service.