Job Description

We are looking for a reliable, polite, and presentable Front Office Assistant / Reservations Agent to join a busy visitor attraction team. This role involves working at the front desk (similar to a receptionist or ticket booth) and supporting guest reservations.

Key Responsibilities

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  Greet and welcome guests in a professional and courteous manner
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  Handle front office tasks such as ticketing, check-ins, and guest enquiries
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  Manage reservations via phone, email, and online platforms
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  Assist with payments and issuing tickets
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  Maintain accurate booking records and update calendars
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  Provide information to visitors about services and the attraction
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  Coordinate with other departments as required

Requirements

• Residing in Malta
• Fluent English (spoken & written) – essential
• Additional European languages (Italian, French, Spanish, etc.) – an asset
• Professional appearance and presentable demeanor
• Friendly, helpful, and customer-oriented personality
• Reliable, punctual, and responsible
• Basic computer skills (MS Office, reservation systems, etc.)

Previous front office, ticketing, or hospitality experience is a plus but not essential. On-the-job training can be provided.

Benefits

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  Fun and dynamic working environment
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  Opportunity to work with international visitors
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  Full-time or seasonal contract
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  Training and development opportunities