Job Description

The Front Office Associate is responsible for delivering exceptional guest service by ensuring smooth check-in and check-out processes, handling guest requests efficiently, maintaining accurate records, and creating a welcoming experience in line with hotel brand standards.

Key Responsibilities

• Welcome guests warmly and provide a professional first impression.
• Perform check-in and check-out procedures accurately and efficiently.
• Handle room reservations, modifications, and cancellations.
• Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution.
• Process payments, maintain guest accounts, and prepare accurate billing.
• Coordinate with Housekeeping, Engineering, and other departments to ensure guest satisfaction.
• Promote hotel facilities, services, loyalty programmes, and special offers.
• Maintain the confidentiality of guest information and adhere to data security policies.
• Ensure the front desk, lobby, and reception area remain clean and presentable.
• Follow hotel SOPs, brand standards, and safety, security, and emergency procedures.

• Prepare daily reports and complete shift handovers accurately.

  Qualification & Skills

• Diploma or bachelor's degree in Hotel Management or Hospitality.
• 0–2 years of experience in Front Office operations (freshers may also apply).
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a professional appearance.
• Basic computer knowledge and familiarity with PMS (Opera/Fidelio or similar) is preferred.
• Ability to work in shifts, including weekends and public holidays.

• Good problem-solving, multitasking, and teamwork skills.

This role is responsible for ensuring every guest receives a warm welcome, personalized service, and a memorable stay while maintaining the highest standards of hospitality and operational excellence.