Job Description

Be Part of Our Story

At The Fiction Hotel, every stay is designed to inspire. Blending contemporary design, personalized service and authentic Athenian hospitality, we create memorable experiences for travelers seeking something beyond the ordinary. We are looking for a passionate and customer-driven Front Office Agent to join our team and become the welcoming face of our boutique hotel.

About the Role

As a Front Office Agent, you will be responsible for creating exceptional first and lasting impressions for our guests. You will ensure smooth front office operations while delivering warm, personalized service that reflects The Fiction Hotel's unique character and hospitality philosophy.

Key responsibilities

• Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout.
• Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy.
• Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures.
• Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy.
• Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
• Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions.
• Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.
• Understanding of hotel history, services, facility information, and rates and packages

Requirements

• Degree in Hospitality or Travel & Tourism is highly desirable.
• Prior solid work experience as a Front Office Agent or similar roles.
• Thorough knowledge of the hospitality industry.
• Customer-oriented and friendly personality.
• Sound communication and administrative skills.
• Excellent command of English language
• Attention to detail and a structured way of working

Benefits

• Competitive salary package.
• Continuous training and development opportunities.
• A friendly, collaborative and inspiring working environment.
• Opportunities for career growth within SWOT Hospitality
• Employee benefits and recognition initiatives.

SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please visit www.swot.gr