Job Description

River Rock Casino Resort is currently looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Desk Agent, you will courteously and efficiently handle guest arrivals and departures that include engaging in conversation, taking hotel room reservations, and processing payments. You will be able to win guests with your personable demeanor and your conversational skill. You will provide our guests with personal service and attention that exceeds their expectations which will encourage them to come back.

Other Duties and responsibilities for our Front Desk Agent will include:

• Greet guests
• Books guests into their rooms according to their reservations, requests and availability
• Provides guests with resort and facility information
• Takes room reservations when needed
• Performs cashier duties, processing payments and foreign currency exchange
• Handles telephone and fax messages for guests
• Coordinates any special services requested such as laundry, room service and additional room inventory
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed.

Successful candidates will demonstrate the following qualifications:

• Exceptional interpersonal and communications skills
• Guest service experience
• Ability to handle multiple tasks and projects at one time
• Ability to stand for long periods of time
• Computer literacy in MS Office; Opera an asset
• Front Desk experience an asset
• Serving It Right Certification or the ability to achieve a Serving It Right Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
• Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Candidates must be ready and willing to work a flexible schedule including mornings, afternoons, evenings, overnights, weekends and statutory holidays. The scheduled hours of work will be based on business needs.

Minimum Rate (CAD $) | Minimum Salary (CAD $)
22.15
Job Rate (CAD $) | Midpoint Salary (CAD $)
26.06
Maximum Rate (CAD $) | Maximum Salary (CAD $)
26.06

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!