Job Description

SWOT Hospitality is excited to announce an opening for a

Front Office Agent

at KOA by Kyma New York, located in the beautiful island of Paros

Requirements

As a Front Office Agent, your primary responsibilities will include but are not limited to:

• Welcoming guests with a warm and friendly attitude during check-in and check-out processes.
• Managing reservations, handling inquiries, and providing accurate information about hotel services and amenities.
• Processing payments and verifying guest identification according to hotel policy.
• Assisting guests with requests, offering concierge services including booking transportation and recommending local attractions.
• Collaborating with other departments to ensure consistent guest satisfaction.
• Maintaining a tidy front desk area and ensuring all front office procedures adhere to hotel policies.

Qualifications:

• Proven experience in a similar role within the hospitality industry.
• Strong communication skills, both verbal and written, with proficiency in English.
• Familiarity with hotel management software (e.g., OPERA, FIDELIO) is preferred.
• Customer-focused approach with a friendly disposition.
• Ability to work flexible hours, including weekends and holidays.
• Strong organizational skills and attention to detail.

Benefits

• Career development opportunities
• Employee wellbeing activities
• Excellent working environment
• Accommodation
• Meals