Job Description

Welcome to Domes!

Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.

With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.

Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.

Domes Aulus Zante

We are currently hiring for our 5* resort Domes Aulus Zante, Autograph Collection Hotels, an ultimate luxury experience, located in Zante

Front Office Agent

The Role:

The Front Office Agent at Domes Resorts plays a key role in providing excellent guest service and ensuring smooth daily operations at the reception desk. This position is responsible for welcoming guests, managing check-ins and check-outs, handling guest inquiries, and ensuring that all guests experience a pleasant and memorable stay.

Some of the responsibilities you will be entrusted with:

• Welcome guests upon arrival and departure, ensuring a warm and professional first impression in line with Domes Resorts’ hospitality standards.
• Efficiently handle check-in and check-out procedures while delivering exceptional guest service.
• Provide information about resort services, facilities, and local attractions to enhance the guest experience.
• Manage guest requests and resolve inquiries or concerns promptly and professionally.
• Handle reservations, room assignments, and updates according to availability and guest preferences.
• Promote resort facilities and upsell room upgrades or additional services when appropriate.
• Process billing, payments, and guest transactions accurately.
• Maintain guest records in the property management system (Opera) and ensure all information is up to date.
• Coordinate with Housekeeping, Food & Beverage, and other departments to ensure seamless service delivery.
• Contribute to high guest satisfaction by delivering attentive, personalized service.

Requirements

Useful to have:

• Bachelor’s degree or Diploma in Hospitality is preferred.
• Previous experience in front office, or guest services in a luxury hospitality environment is preferred.
• Knowledge of the English language, a second language will be considered a plus.
• Proficiency with property management systems (Opera) and other hotel-related software.

What you will bring:

• Excellent communication and interpersonal skills for managing interactions with both guests and team members.
• Ability to work in a fast-paced environment.
• A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges
• Multitasking to manage appointments, calls, and walk-ins efficiently.
• Respect for diversity and inclusion in a professional setting.

Benefits

You will benefit from:

• Competitive Remuneration Package
• Continuous Training & Development opportunities
• Friendly Work environment

Domes Resorts is an equal opportunity Employer.

All applications will be treated in strict confidentiality.

Please note: Only short-listed candidates will be contacted.