Job Description

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino at Navarino Waterfront and Mandarin Oriental at Navarino Bay.

In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens, including the re-launch of the former Athens Hilton.

Navarino Dunes Costa Navarino facilities include 766-bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

Costa Navarino Residences are seeking for a Front Office Team Agent The successful candidate provides outstanding guest service while performing all Front Office operations efficiently and accurately. Acts as the first point of contact for guests, owners, and visitors, ensuring a high-touch, personalized experience in line with Residences Costa Navarino standards. Supports the Front Office team in daily operations and contributes to smooth workflows and accurate record-keeping. Supports Front Office Team Leader in maintaining operational standards and guest satisfaction.

Being part of our Front Office team you will:

• Greet, welcome, and check-in/out guests and owners following Front Office standards and protocols.
• Respond promptly to guest inquiries, requests, and complaints, ensuring satisfaction and resolution.
• Maintain accurate guest and owner records, including registration forms, invoices, and other documentation.
• Coordinate with Concierge, Housekeeping, and other departments to meet guest needs and ensure seamless service.
• Ensure updates such as room availability, VIP requests, and operational notifications are communicated to relevant departments.
• Assist in monitoring Front Office cash flow and handling financial transactions accurately.
• Maintain professional and courteous communication with guests, owners, and internal stakeholders.
• Support Front Office Team Leader and Concierge with special projects, reporting, and operational initiatives.
• Ensure compliance with company SOPs, policies, and luxury service standards at all times.
• Proactively identify opportunities to enhance guest experience and service quality.

Requirements

• Have minimum 1–3 years of experience in Front Office or guest service within luxury hotels or resorts preferred
• Have a Diploma or degree in Hospitality, Hotel Management, or related field preferred
• Excellent communication and interpersonal skills
• Professional, friendly, and solution-oriented approach to guest service.
• Possess strong computer skills and knowledge of Opera OVOS PMS
• Ability to multitask in a fast-paced, high-volume environment.
• Attention to detail and accuracy in documentation and transactions
• Teamwork, reliability, and flexibility to support operational needs
• Basic problem-solving skills to handle minor guest issues independently
• Adaptable and proactive mindset with willingness to learn and grow within the Front Office team

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide