Job Description

Santikos Collection, a prestigious hospitality company known for its luxury resorts and hotels, is currently seeking a talented and customer-focused Front Office Agent to join our team. This position will be based at one of our stunning properties in Piraeus, Greece.

As a Front Office Agent, you will be the first point of contact for our guests and will play a pivotal role in ensuring their satisfaction throughout their stay. You will handle check-ins and check-outs efficiently, provide exceptional customer service, and address any guest concerns or inquiries promptly and professionally.

We are looking for an individual with excellent communication and interpersonal skills, a strong attention to detail, and a passion for delivering outstanding customer service. The ideal candidate will have previous experience in a similar role, preferably within the hospitality industry. There will be some flexibility in shift patterns, including occasional night shifts.

If you thrive in a fast-paced environment, enjoy working in a team, and have a genuine desire to create memorable guest experiences, we would love to hear from you.

Responsibilities

• Welcome guests and handle the check-in/check-out process in an efficient and courteous manner.
• Respond to guest inquiries and concerns, providing accurate information and resolving issues promptly.
• Assist guests with luggage, transportation arrangements, and other requests as needed.
• Maintain up-to-date knowledge of hotel services, facilities, and local attractions.
• Process payments and ensure accurate billing.
• Coordinate with other hotel departments to ensure guest requests and requirements are met.
• Handle guest complaints or issues, escalating to supervisors or management if necessary.

Requirements

• Previous experience in a similar role, preferably within the hospitality industry.
• Strong customer service and interpersonal skills.
• Excellent communication skills, both verbal and written.
• High level of attention to detail and accuracy.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Proficiency in using hotel software and systems.
• Flexibility to work variable shifts, including weekends and holidays.
• Fluency in English and Greek; additional languages are a plus.