Job Description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. As a Front Office Agent, you will play a key role in delivering an exceptional guest experience while ensuring smooth front office operations.

Your duties will include:

• Looking after our guests, including check-in and check-out

• Reviewing and processing bookings, overbookings and options

• Invoicing, managing payments, and handling cash transactions and cashing up

• Carrying out organisational and administrative tasks in both the front and back office (e.g. managing no-shows, responding to emails)

• Gaining interdepartmental insight into new areas of activity by working collaboratively within our multicultural team

This role is ideal for someone who is guest-focused, organised, and confident in handling both customer service and administrative responsibilities in a fast-paced environment.

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English
• Be a team player and willing to provide assistance across departments – we achieve our results together