Job Location Breckenridge, CO 80424 Position Type Full Time Salary Range $21.50 - $23.00 Hourly
Job Category Hospitality - Hotel
Who We Are:
Caring is at the heart of everything we do! Beaver Run Resort & Conference Center is located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street just a few steps away from the ski slopes in the winter and the hiking trails in the summer. With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge. We are passionate about providing exceptional guest and employee experience. If you are service and quality-minded and enjoy a fast-paced, dynamic environment, we encourage you to apply to be a part of our team.
What You'll Do:
The Advanced Guest Experience Agent is critical to our operation and guests. This position is a system and process expert that handles more complex tasks. This role effortlessly shifts between, front desk, PBX, and bell as the business requires, while delivering concierge level service to our guests. The team members will work with leadership to facilitate guest needs and are comfortable working independently in a fast-paced and often stressful environment while maintaining a friendly disposition throughout. This position will handle elevated tasks and model our standards. Housing may be available on a first-come, first-served basis based on position. Reports to the Front Office Manager. Required to work on site.
Position starts at $21.50-$23.00 per hour DOE
Duties/Responsibilities:
Oversee the preparation of check-in packets and folios
Check guests in and out of the hotel
Act as primary point-of-contact for guests
Communicate with other departments such as Housekeeping, Maintenance, Security, etc. to inform them of any guest needs or issues
Accurately handle transactions at Front Desk
Skillfully move between front office jobs including front desk, bell/guest service, PBX and concierge
Model a professional and positive work environment
Help to develop and maintain standard operating procedures
What You'll Bring
High school diploma or GED - preferred
3+ months front desk/customer service experience - required
3+ Months cash handling experience - required
Experience with Springer Miller hotel management software - preferred
Familiarity with Microsoft Office suite - preferred
Proficiency in written and spoken English - required
What We Offer:
On-site parking steps away from the lifts
Employee ski pass purchasing program.
Hotel + Dining discounts
FT Yr Only
Paid Time Off
Insurance:
Health
Dental
Vision
Optional Life, Disability, etc.
401k + match
This job description is not meant to be an all-inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictates.
High school diploma or GED - preferred
3+ months front desk/customer service experience - required
3+ Months cash handling experience - required
Experience with Springer Miller hotel management software - preferred
Familiarity with Microsoft Office suite - preferred
Proficiency in written and spoken English - required
Welcome home to Beaver Run - in the heart of the Colorado Rockies with the best location in Breckenridge, between the mountain and Breck's Main Street.
Beaver Run Resort combines the best of both worlds - individually-owned condos for rent (think AirBnb and VRBO) with the professional service and enhanced standards of a full-service hotel.
With 513 rental units, 9 hot tubs, 2 pools, an on-site spa and 6 dining outlets, plus the largest conference center in Breckenridge, Beaver Run goes BIG for you, rolling out the welcome mat and making every guest, employee and owner feel right at home.
At Beaver Run, our employees are what set us apart. Here, you come as a guest (or an employee or owner) and are welcomed as part of the Beaver Run family.
