Job Description

Job Location: APLA Health Center Long Beach - Long Beach, CA 90813

Position Type: Full TimeEducation Level: High School

Salary Range: $25.00 - $27.29 Hourly

Job Shift: Day: 8am - 5pm

Job Category: Admin - ClericalPOSITION SUMMARY:

Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone.
• Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability.
• Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record.
• Assist patients with checking in and registration in new online system answering questions as needed.
• Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts.
• Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit.
• Communicates appointment changes to patients and staff.
• Comfort patients by anticipating patients’ anxieties; answering patients’ questions and/or referring them to the appropriate clinical staff.
• Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.
• Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc.
• Ensure that the waiting area is maintained neat and well organized.
• Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly.
• Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.
• Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
• Understand and comply with OSHA and other regulatory requirements.
• Assist in orientation of new personnel as directed.
• Work as a contributing team member and act in a professional and respectful manner at all times.
• Comply with all standard operating policies and protocols of APLA Health & Wellness.
• Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties

OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

QualificationsREQUIREMENTS

Training and Experience

High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Bilingual English/Spanish required. Knowledgeable about insurance plans as well as Medi-Cal/Medicare.

Knowledge of

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred.

Ability to

• Must be extremely organized and detailed oriented
• Must have excellent communications and written skills
• Strong telephone etiquette
• Must have a courteous, professional nature and customer service oriented
• Must maintain a strict discipline in time management with a focus on quality
• Knowledgeable about insurance plans, Medi-Cal / Medicare
• Good computer and typing skills.
• Bilingual required – English/Spanish

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

COVID vaccination required or medical/religious exemption.

An EEO employer.