Call Center Customer Service Associate needed for a busy medical practice in Buckhead. Must be polished and bubbly. M-F, 8-430pm, wear scrubs. This position will be the first point of contact for patients, providing scheduling support, answering inquiries, and ensuring every caller feels heard, respected, and helped.
Pay, $21-$25/hr.
Key Responsibilities:
· Answer incoming calls and assist patients with scheduling, rescheduling, or canceling
appointments.
· Provide accurate information regarding services, locations, and insurance requirements.
· Handle patient concerns with empathy and escalate issues when necessary.
· Maintain patient confidentiality and ensure accurate data entry into our electronic
systems.
· Collaborate with clinical and administrative teams to ensure seamless patient care.
Qualifications:
· High school diploma or equivalent required.
· Prior customer service or call center experience in a medical or
healthcare setting.
· Excellent verbal communication and active listening skills.
· Ability to multitask and remain calm under pressure.
· Proficiency with computer systems and scheduling software (EMR experience a plus).
Great Benefits!
Benefits:
If qualified, email ellen.Johnson@averypartners.com
Established in 2004, Avery Partners was founded by industry veterans. The company owns and operates healthcare services companies in seventeen states. Our goal is to exceed expectations, improve quality of care and help our clients control cost and increase revenues. We have two divisions, “Healthcare Business Services” and a “Healthcare Provider Division”. Business Services offers Consulting, Outsourcing and Staffing to Healthcare Providers while our Provider Division focuses on elder care consisting of Skilled Nursing, Therapy and Home Health.
We are made up of Doctors, Nurses and Therapists as well as Revenue Cycle experts, Front and Back Office Specialists and a management team with over 100 years’ experience in operating healthcare organizations. We are truly unique providers in the Healthcare market. We have experience with the challenges healthcare providers face. Our business services group provides our clients with a competitive advantage based on our ability to always have the needed resources on time and on budget.
