Royal Ballet and Opera

Front of House Ushers

Royal Ballet and Opera  •  £14.80/hr  •  London, GB (Onsite)  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Salary: £14.80 per hour

Part time – 3 shifts per week, shift length varies, minimum 4-hour call per shift

Based in: Covent Garden, London

Prior to commencing your application, please review our application guide here.

We will be reviewing applications on a rolling basis so encourage you to submit your application as soon as possible. We reserve the right to close this post early should suitable candidates be identified.

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

At the Royal Ballet and Opera, we are passionate about delivering world class customer service. We give our audiences and visitors the best possible experience with every visit.

Following a series of internal promotions and secondments, we are looking for fantastic Ushers to support our dedicated, friendly and professional team Front of House team on fixed-term contracts, covering the busy festive season.

To apply, you must be available to work a variable shift pattern including evenings, and weekends.

We would love to hear from you if you can demonstrate the following:

  • Proven experience of providing excellent customer service
  • Ability to follow daily operational and health and safety procedures
  • A commitment to providing an inclusive environment to colleagues and visitors
  • Confidence in making sales and accurately reconciling takings and stock
  • Excellent communication skills and a proactive approach
  • Confidence in using technology such as point-of-sale software, ticket scanners, etc.
  • An eye for detail, excellent time keeping and are well-presented

Availability

You would work three shifts per week on a flexible pattern, rostered weekly in advance, with each shift lasting at least 4 hours (but could be longer). There is the possibility of working additional shifts in busy periods. Availability must include evenings and weekends, and occasional daytime work may also be required.

Please download the Usher Availability Requirements document before applying. Here you will find further details of the availability requirements.

Please note that time off cannot be guaranteed over the Christmas period.

This role requires extended periods of work within a darkened environment, i.e. Our auditoria.

Interviews

Interviews will be held on site at ROH Covent Garden from w/c 2nd November. For this role, we are not able to offer an adjustment for the interview process to be online.

The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.

We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.

We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.

The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.

A full job description can be found here.

For more information about working with the Royal Ballet and Opera, please review the info pack here.

For a list of potential reasonable adjustments, please review this guidance document. If you have any access requirements for your application, please contact the RBO Recruitment Team on hr.recruitment@roh.org.uk

If you are applying as an internal candidate, you might find this guidance document helpful.

Closing date for applications: 11:59pm, Sunday 1st November 2026.

To ensure a fair process, late applications will not be considered under any circumstances.

Applicants must have work authorisation for the UK. No agencies.

Royal Ballet and Opera

About Royal Ballet and Opera

Based at the Royal Opera House in the heart of London’s Covent Garden, our work is enjoyed by audiences in our two theatres and globally through our streaming platform, cinema Season and company tours.

Our work in schools and communities up and down the country is driven by our curriculum linked programmes, specially designed to inspire creativity, broaden participation and diversify the future of opera and ballet.

These sit alongside industry-leading talent development projects, regional partnerships, and a raft of daytime events, family activities, tours, exhibitions and concerts in our Covent Garden home.

We are also expanding our audience through our flagship Young RBO scheme and are committed to reducing our impact on the environment and aim to achieve net zero emissions by 2035.

Industry
Arts & Entertainment
Company Size
1,001-5,000 employees
Headquarters
London, GB
Year Founded
Unknown
Social Media