Job Description

Job Location: Woodlake Country Club - Vass, NC 28394
Salary Range: $20.00 - $25.00 Hourly

Established in 2000 and based in Atlanta, Georgia, Bobby Jones Links is a club management and development company serving private, resort, daily fee, and public courses. At the heart of our work is a commitment to serving people and creating exceptional experiences for members, guests, and employees. We live by our core values: Make People Happy, Do What You Say, Strive for Excellence, Be Driven, and Grow Every Day. These principles shape our culture and drive our success. As Bobby Jones said, “The secret of golf is to turn three shots into two.” That same pursuit of excellence defines everything we do.
Woodlake Country Club, located in Vass, North Carolina, and managed by Bobby Jones Links, is hiring for a Front of House Supervisor. Woodlake Country Club is a gated community located on the outskirts of North Carolina’s most well-known and sought after districts, including the Pinehurst, Southern Pines, Fort Bragg, Pope Air Force Base, and Fayetteville areas. Despite its close proximity to nearby city life, residents and passersby prefer to indulge in the laid back atmosphere and unique amenities that Woodlake has to offer. With gorgeous views of the property’s 1,200 acre private lake, a charming historical clubhouse, and two championship golf courses, Woodlake Country Club has been the best kept secret of the North Carolina Sandhills for more than 54 years.
The Food & Beverage Front of House Supervisor is responsible for the daily supervision of front-of-house operations, ensuring exceptional service while maintaining Club standards and operational efficiency. This position provides leadership to servers, bartenders, hosts, and support staff by promoting teamwork, accountability, and a positive member experience. The supervisor serves as the primary liaison between the dining room and kitchen, ensuring smooth communication and consistent execution of service standards.
Primary responsibilities include:
Leadership & Supervision
- Supervise the daily operation of the dining room, bar, patio, banquet events, golf course halfway house, and pool food & beverage service.
- Lead by example through professional appearance, attitude, and service.
- Coach, mentor, and develop front-of-house staff.
- Hold employees accountable to Club policies, service standards, and appearance guidelines.
- Assist with hiring, onboarding, and training new employees.
- Conduct ongoing service training and performance coaching.
- Address member concerns professionally and resolve service issues promptly.
- Ensure compliance with all Club rules, policies, and health department regulations.
Staff Scheduling
- Prepare weekly schedules for servers, bartenders, hosts, and support staff.
- Adjust staffing levels based on reservations, special events, weather, and business demand.
- Monitor labor costs and staffing efficiency.
- Approve shift changes and assist with coverage when necessary.
- Ensure proper staffing for holidays, tournaments, weddings, and Club events.
Beverage Management
- Order all alcoholic beverages, beer, wine, liquor, and non-alcoholic beverages.
- Maintain appropriate inventory levels while controlling costs.
- Monitor product usage and identify opportunities to reduce waste.
- Coordinate deliveries and verify incoming orders.
- Rotate inventory using FIFO (First In, First Out) practices.
- Conduct regular beverage inventories.
- Maintain accurate inventory records.
Financial & Administrative Duties
- Code and submit vendor invoices for payment.
- Verify pricing and quantities received.
- Assist with monthly inventory reconciliation.
- Monitor costs and identify variances.
- Menu implementation in the POS System as well as coordination of printing new menus seasonally and any associated tastings.
- Assist with expense control.
Service Operations
- Lead daily pre-shift meetings with front-of-house staff.
- Communicate daily specials, menu changes, reservations, VIP members, tournaments, and events.
- Review service expectations and operational priorities.
- Ensure dining rooms are properly set before service.
- Monitor food quality, presentation, and timing.
- Maintain cleanliness and organization throughout all service areas.
- Ensure side work is completed accurately and on time.
Member Experience
- Greet members and guests professionally.
- Build positive relationships with members.
- Anticipate member needs and resolve concerns quickly.
- Promote a welcoming, friendly, and professional atmosphere.
- Encourage staff to exceed member expectations.
Event Support
- Assist with planning and executing Club events, tournaments, banquets, weddings, and private functions.
- Create BEO’s for all events
- Coordinate staffing and room setup.
- Ensure event timelines are followed.
- Work closely with the Executive Chef
Safety & Compliance
- Ensure compliance with ABC laws regarding alcohol service.
- Maintain ServSafe and responsible alcohol service standards.
- Ensure sanitation standards meet local health department requirements.
- Enforce workplace safety procedures.
- Maintain emergency preparedness and incident reporting procedures.

Qualifications

Qualifications
- Minimum of 3 years of food and beverage supervisory experience, preferably in a private club, resort, hotel, or upscale restaurant.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Experience with POS systems and reservation software.
- Knowledge of inventory management and beverage ordering.
- Ability to work evenings, weekends, holidays, and special events.
- Ability to multitask in a fast-paced environment.
- Professional appearance and demeanor.
Preferred

Qualifications
- Private club experience preferred.
- ServSafe Food Manager Certification.
- Experience with NorthStar, or similar club management software.
Physical Requirements
- Ability to stand and walk for extended periods.
- Lift up to 50 pounds.
- Bend, reach, climb stairs, and carry trays or cases of product as needed.
- Work both indoors and outdoors, including pool operations, golf course halfway house operations, and patio service.