Job Description

Now Hiring: Server / Supervisor (Hybrid Role)Boston Pizza Shawnessy

Are you the kind of server who naturally leads the floor? The one others go to for help, direction, and energy during a rush?

Our Shawnessy location is an extremely busy location. We’re looking for a Server / Supervisor who can seamlessly step between serving guests and leading the team.

This is a hybrid role for someone ready to take the next step in leadership while still loving time on the floor.

What This Role Looks Like

You’ll work a mix of:

• Serving shifts delivering exceptional guest experiences

• Supervisor/Management shifts supporting operations, coaching staff, and running the floor

You are the bridge between the team and management — setting the tone, solving problems, and keeping service smooth when it matters most.

What We’re Looking For

• Proven serving experience in a busy restaurant or bar

• Natural leader who others respect and follow

• Confident decision-maker during high-volume periods

• Strong communication and coaching skills

• Organized, dependable, and calm under pressure

• Passion for hospitality and building guest relationships

• Open availability for evenings and weekends

Responsibilities

As a Server:

• Deliver outstanding food & beverage service

• Build genuine guest connections that create regulars

• Thrive in a fast-paced, high-energy environment

As a Supervisor:

• Lead pre-shifts and support team performance on the floor

• Assist with sections, table flow, and service timing

• Support new staff training and coaching in the moment

• Handle guest concerns professionally and confidently

• Work closely with management to keep operations running smoothly

Why This Role is Exciting

• Opportunity to grow into higher management roles

• Be part of a location that is rapidly expanding and building momentum

• Work with a supportive leadership team that invests in development

• Earn great tips on server shifts while building leadership experience

If you’re ready to step into leadership without stepping away from the floor, this role is for you.

Apply today and grow with us at Shawnessy.

Responsibilities

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Leadership Training Programs, and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Supervisor look like?

• Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment
• Driven to develop existing skills, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
• Effectively communicates development opportunities of the team with AGM and FOH manager and supports in these wherever possible
• Maintains a positive composure and thrives in a fast-paced environment

Qualifications

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

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