Job Description

Job Title: Front of House Supervisor

Entity: Rocker B Ranch

Reports to Director of Business Operations

Pay Rate: $22/hr

Location: Graford, TX

Shift Leadership & Floor Management

• Lead and direct FOH operations during assigned shifts
• Act as the primary floor leader during service
• Ensure smooth guest flow and table turns
• Monitor pacing of service between FOH and BOH
• Assist with maintaining service standards throughout the shift
• Make real-time operational decisions during busy periods
• Serve as the escalation point for servers and hosts

Guest Experience

• Greet and interact with guests as needed
• Resolve guest complaints or service issues promptly
• Handle guest recovery situations professionally
• Monitor dining room atmosphere and hospitality standards
• Assist with VIPs, large parties, and special requests
• Ensure cleanliness and presentation standards are maintained in guest-facing areas

Staffing & Team Direction

• Conduct or assist with pre-shift meetings
• Assign server sections, side work, and support duties
• Direct hosts on seating strategy and reservation flow
• Monitor staff performance during shifts
• Coach employees in real time on service standards
• Assist with training and onboarding of new FOH staff
• Reinforce company policies and procedures
• Help maintain morale and professionalism during service

Reservations & Seating Management

• Oversee reservation pacing and waitlists
• Coordinate table assignments and large party accommodations
• Balance server sections and rotation fairness
• Monitor turn times and seating efficiency
• Adjust floor plans based on operational needs

Opening & Closing Duties

• Ensure proper opening procedures are completed
• Verify dining room/bar readiness before service
• Oversee accurate completion of closing side work
• Confirm end-of-night reports are completed properly
• Secure restaurant/bar areas as assigned

Beverage & Bar Oversight

• Monitor bar service speed and presentation
• Ensure alcohol service compliance
• Help monitor inventory levels for:
  • CO2
  • syrups
  • garnishes
  • beer/wine/liquor
  • glassware
• Communicate low inventory or operational issues to management

Operational Support

• Jump into service roles as needed during volume periods:
  • running food
  • bussing tables
  • seating guests
  • expo support
  • assisting bartenders
• Communicate operational issues to managers
• Help maintain cleanliness and safety standards
• Assist with incident documentation if needed

Administrative Responsibilities

• Review time punches for shift accuracy
• Approve breaks
• Document attendance/tardiness issues
• Assist with shift notes or manager logs
• Participate in inventory counts
• Help track labor during shifts

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