Job Description

Front of House (Full Time – 40 Hours)
Location: Snap Fitness Spalding
Salary: Competitive Rate of Pay

Are you a friendly and customer-oriented individual with a passion for fitness and exceptional hospitality skills? We have an exciting opportunity for you to join our team as a Front of House team member at Snap Fitness Spalding.

As a Gym Receptionist / Front of House team member, you will be the first point of contact for our members, ensuring they have a positive and welcoming experience. This is a full-time role (40 hours per week) with the opportunity to progress into an Assistant Manager position.

Your role will involve a variety of interactions, both in person and over the phone. Your communication and interpersonal skills will be essential in delivering excellent customer service and fostering a supportive gym environment.

Key Responsibilities:

• Greet and welcome members and guests in a warm and friendly manner

• Answer phone calls and provide accurate information on memberships, services, and classes

• Conduct confident and engaging tours of the facility

• Assist with membership sign-ups, renewals, and payment handling

• Maintain cleanliness and organisation of the front desk and reception area

• Respond to member feedback, inquiries, and concerns professionally

• Support trainers and team members where required

• Stay up to date with current promotions, services, and events

• Contribute to a positive, inclusive, and motivating gym environment

Requirements:

• Previous customer service experience (fitness or hospitality preferred)

• Strong communication and interpersonal skills

• Confident, approachable, and professional manner

• Ability to multitask and work in a fast-paced environment

• A proactive, solution-focused attitude

• Basic understanding of gym operations (desirable)

• Flexibility to work evenings and weekends

Benefits:

• Free gym membership

• Access to multiple sites within the network

• Team social events throughout the year

• Performance-based bonus schemes

• Clear progression pathway, including opportunity to move into an Assistant Manager role

If you’re enthusiastic, driven, and passionate about fitness and customer service, we’d love to hear from you.