Job Description

Do you have a natural talent for exceptional customer service?

About us

Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.

We are a people-focused, privately owned specialist security company. We choose our employees carefully and value them greatly because we know our people are our greatest asset. We invest in their development and provide opportunities to build rewarding careers within the security industry.

A career with Dardan means joining an ACS Pacesetter and a company recognised by Infologue as “One to Watch.”

Our mission

Be ethical, be authentic, be agile and be smart.

We do our best and then do a little bit more, every time.

Our Vision

To be a trusted partner for Security solutions through intelligence, innovation, and influence.

Reward and Benefits

• Unlimited training and opportunities to progress
• £15.00 per hour
• 60 hours per week
• 12 hour shift pattern, working Monday to Friday days 07:00 to 19:00
• 28 days paid holiday
• Recognition rewards
• Access to a 24/7 employee wellbeing support line
• Virtual GP Service
• Earn an extra bonus through recommend a Friend Scheme, no limits

The Opportunity

We're looking for someone who genuinely enjoys helping people, creating positive experiences, and making every interaction memorable. This isn't just a front desk role, it's an opportunity to become the face of a prestigious location, delivering a first-class guest experience from the moment someone arrives.

Whether welcoming visitors, assisting residents, supporting clients, or solving problems before they arise, you'll be someone who takes pride in providing outstanding service and building positive relationships. The role is focused on customer service, contractor management, and supporting the Facilities Manager and wider site team.

Your duties include (but are not limited to):

• Providing a warm, professional, and friendly welcome to all guests, visitors, and clients.
• Delivering a high-end concierge and guest services experience.
• Managing enquiries confidently and finding effective solutions.
• Coordinating visitor access and maintaining accurate records.
• Handling calls, emails, and face-to-face interactions with professionalism.
• Supporting the smooth day-to-day operation of the site.
• Escalate incidents or concerns in line with site procedures

Full in-house training will be provided.

Essential Skills and Experience

• Right to work in the UK and a five-year checkable history
• Exceptional customer service skills
• Experience in concierge, guest services, front of house, customer service, events, luxury retail, hotels, or similar customer-focused environments would be advantageous
• The ability to remain calm, organised, and professional in a busy environment
• Punctual and reliable
• Knowledge of the MS packages (excel, word, outlook)
• Highly intuitive with a curious mindset
• Highly presentable in line with our corporate brand
• Resilient and pro-active in your work

Diversity, Inclusion and Equality

At Dardan, we are committed to building a workforce of talented, intuitive and ethical professionals. We achieve this by attracting and retaining people from diverse backgrounds and creating an inclusive environment for our employees and clients.

We recruit based on talent, skills and potential and continue to develop a culture where everyone is respected and valued. We believe diversity of thought, experience and perspective strengthens our business, encourages innovation and supports better collaboration.

We welcome applications from people who share our values and want to be part of a professional, supportive and forward-thinking security team.

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