Job Description

Fixed-Term Contract until 31 October 2027

Location: London (full-time office-based role)

Salary: £29,640 per annum

Hours: Monday to Friday, 08:30 to 17:30 (40 hours per week)

Start Date: 2nd November 2026

Reporting to: Operations Manager

Our client is looking for a professional, personable and highly organised Front of House Receptionist to join their team. Acting as the face and voice of the business, you will be responsible for delivering a warm and professional experience for visitors, clients, contractors and employees, while ensuring the office operates smoothly and efficiently on a day-to-day basis.

This is a varied and hands-on role that combines reception duties, office administration, facilities coordination and hospitality support. You will play a key role in maintaining a welcoming, professional and well-presented workplace while supporting colleagues across the business.

You will work closely with the Operations Manager and act as a central point of contact for visitors, suppliers, contractors and employees, helping to create a positive workplace experience for everyone who enters our office.

Key Responsibilities

Reception and Visitor Management

• Greet visitors and clients, ensuring they receive a professional and welcoming experience.
• Manage visitor sign-in procedures and records.
• Answer and direct incoming telephone calls, emails and enquiries.
• Monitor shared inboxes and ensure enquiries are responded to or redirected promptly.
• Manage and maintain staff and visitor access passes, keys and fobs.
• Ensure reception areas remain tidy, presentable and welcoming at all times.

Office Administration

• Provide general administrative support including filing, scanning, photocopying, document preparation and data entry.
• Manage meeting room bookings and coordinate room availability.
• Arrange travel, accommodation and transport bookings when required.
• Maintain staff contact lists, emergency contact information and office records.
• Support onboarding and offboarding processes, including issuing and collecting passes, keys and equipment.
• Assist with supplier administration, purchase orders and invoice coding.

Post, Deliveries and Office Coordination

• Receive, log and distribute incoming post, parcels and courier deliveries.
• Prepare and dispatch outgoing post and courier collections.
• Manage the secure handling of confidential or valuable deliveries.
• Track expected deliveries and follow up where necessary.
• Order and maintain office supplies, stationery and refreshments.
• Monitor stock levels and ensure essential supplies are always available.

Facilities and Workplace Support

• Coordinate refreshments and catering for meetings, events and visitors.
• Ensure kitchens, breakout areas and communal spaces remain clean, tidy and well stocked.
• Conduct regular office walk-rounds to monitor presentation, cleanliness and safety standards.
• Liaise with landlords, contractors, maintenance providers and cleaning teams.
• Log and follow up maintenance issues through to resolution.
• Support office moves, workspace changes and facilities projects as required.

Health and Safety

• Assist with maintaining a safe and compliant office environment.
• Support emergency procedures and fire evacuations, including managing visitor roll calls.
• Complete workplace checks and maintain health and safety records.
• Report accidents, hazards and near misses in accordance with company procedures.
• Undertake Fire Warden and/or First Aid responsibilities if required (training provided).

Events and Hospitality

• Support the planning and delivery of client meetings, training sessions and office events.
• Coordinate catering requirements, deliveries and hospitality arrangements.
• Ensure meeting rooms and event spaces are prepared, hosted and cleared effectively.

Skills & Experience

Essential

• Previous experience in a reception, front-of-house, hospitality or office administration role.
• Excellent verbal and written communication skills.
• Professional and confident telephone manner.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficient in Microsoft 365, including Outlook, Word, Excel and Teams.
• Experience liaising with visitors, suppliers and contractors.
• Ability to remain calm, professional and approachable in a busy environment.

Desirable

• Experience working within a creative or production environment.
• Experience using visitor management or meeting room booking systems.
• Basic understanding of workplace health and safety requirements.
• First Aid, Fire Warden, IOSH or similar workplace safety training.