Job Description

Front of House Manager

Nestled in the scenic hills of Sanbornton, New Hampshire—just minutes from Tilton and Belmont— Steele Hill Resort offers breathtaking views overlooking Lake Winnisquam. Our upscale resort features over 150 guest rooms, a full-service family-style restaurant, and a wide array of indoor and outdoor amenities designed to create unforgettable guest experiences.

We are seeking a dynamic and passionate Front of House Manager to join our Food & Beverage team. If you thrive in a fast-paced hospitality environment and take pride in delivering exceptional guest service, this is your opportunity to lead, inspire, and grow within a truly beautiful setting.

Generous Benefits Package

• Health Insurance – Comprehensive coverage to support your well-being
• Dental & Vision Insurance – Helping you look and feel your best
• Life Insurance – Fully paid coverage for your peace of mind
• 401(k) Plan – Invest in your future while enjoying today
• Paid Vacation – Time to rest, recharge, and explore
• Paid Holidays – Celebrate life’s important moments

On-Resort Perks

• Complimentary Access to Amenities – Fitness Center, Pools, Golf Course & more
• Exclusive Employee Discounts – Savings on stays, dining, and retail
• Timeshare Exchange Opportunities – Available after one year of employment

Key Responsibilities

• Lead, mentor, and inspire front-of-house restaurant and banquet staff, fostering a positive and high-performing team environment
• Oversee hiring, scheduling, training, coaching, and performance management in collaboration with HR and the Food & Beverage Director
• Monitor and manage labor, beverage, and operational budgets to ensure financial efficiency
• Maintain accurate inventory of supplies and equipment, ensuring proper storage and replenishment
• Deliver and develop training programs focused on service excellence, wine knowledge, and guest satisfaction
• Ensure full compliance with all health, safety, and sanitation regulations
• Actively monitor guest experiences, ensuring timely service and resolving concerns with professionalism and care
• Develop and implement innovative strategies to enhance revenue and elevate the dining experience
• Enforce policies, procedures, and compliance with all federal, state, local, and ABC regulations
• Review financial performance and maintain budgetary control in partnership with leadership
• Participate in liquor inventory and scheduling for front-of-house staff
• Perform additional duties as assigned

Requirements

Skills & Abilities

• Strong communication skills with the ability to engage effectively with guests and team members
• Exceptional leadership with a hands-on, team-oriented approach
• Creative thinker with the ability to drive new ideas and initiatives
• High energy, positive attitude, and a passion for hospitality
• Strong organizational, budgeting, scheduling, and problem-solving abilities
• Commitment to delivering outstanding customer service

Experience

• Minimum of 2 years of management experience in a Food & Beverage environment

Education

• High School Diploma or GED required
• At least one year of post-secondary education in a related field preferred
• Associate degree (or higher) in Hospitality or related field strongly preferred

Physical Requirements

• Ability to stand and/or walk for extended periods (4+ hours per day)
• Ability to lift and carry up to 50 pounds
• Comfortable working in environments with varying temperatures, noise levels, and typical restaurant conditions
• Must follow all safety procedures in a moderately active work environment

Join Our Team

At Steele Hill Resorts, we believe our team is the heart of our guest experience. We are committed to creating a supportive, engaging workplace where your leadership can shine and your career can grow. If you’re ready to bring your passion for hospitality to a team that values excellence, we invite you to apply and become part of something special.