Front of House Manager (Hourly)
About Us
Suser Restaurant Group is comprised of Sparkies Kitchen & Bar, Stella's Table, and Union 212 Banquet Hall, located in the lakes area of Oakland County. We invite you to join our talented team that is committed to providing amazing food and service to our guests — whom we treat like family.
The Role
The Front of House Manager reports to the General Manager and is responsible for enthusiastically leading and motivating the team to deliver the highest levels of guest service. This role manages the restaurant along side or in the absence of the General Manager and oversees the daily front of house operations, ensuring a seamless and memorable dining experience for every guest.
Responsibilities
- Lead, coach, train, and develop the front of house team, creating an environment where enthusiastic people are recognized and rewarded for achieving both organizational and personal goals
- Manage daily front of house operations, ensuring smooth and efficient service throughout every shift
- Serve as acting manager in the absence of the General Manager, taking full responsibility for restaurant operations
- Oversee all cash controls and enforce company policies and procedures
- Ensure all safety and security procedures are followed within the restaurant
- Maintain high standards of guest service, resolving any issues promptly and professionally
- Monitor floor operations, assist staff as needed, and ensure proper table management and guest flow
- Communicate effectively with the kitchen team to ensure timely and accurate order delivery
- Uphold and model company culture, values, and standards at all times
What We're Looking For
- 1-2 years of supervisory experience, preferably in a restaurant or retail environment
- Proven ability to train, guide, and lead a team in a fast-paced environment
- Strong problem-solving skills with the ability to think on your feet
- Excellent written, verbal, math, and interpersonal communication skills
- Strong organizational and time management skills
- Ability to work with a high degree of independence and discretion
- Flexible availability, including nights, weekends, and holidays
- Valid driver's license with reliable transportation
- Positive attitude, professional appearance, and a genuine passion for hospitality
We Offer
- Competitive hourly pay
- Employee discounts
- Flexible scheduling
- Real opportunities for growth and advancement
- A supportive team culture built on respect, accountability, and collaboration
This Is More Than a Job.
It's an opportunity to lead, grow, and make a real impact alongside a team committed to culinary excellence and outstanding guest experiences. Apply today and take the next step in your hospitality career with Suser Restaurant Group.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Our Mission
" Welcome neighbours and friends, we are proud of our team and community and our food and service reflects the warmth and compassion that we extend to our guests. We strive to stay on trend and welcome comments that will help us grow. Growth only occurs with nourishment!. "
Vision
To be recognized as a progressive leader in our industry that is reflected by our commitment to our team, giving them the proper tools in their pursuit of excellence and a trusted source of hospitality and responsibility to our community.
Food & Drink
" We are singularly focused on creating unique and satisfying dishes and drinks by using time tested recipes and the skills of our Culinary and Bar staff. We take great pride in every plate and glass we put out to the public and will always strive to be the place that our community thinks of first when deciding where to go for the evening!
Community
"And last but not least, Suser Restaurant Group is committed to “Giving Back: to our Local community. Through our “Dining for Dollars Programs” and other venues, we have given back Tens of Thousands of Dollars to Local Schools, Families in need, Community Outreach Programs and many more worthy organizations. We feel it is our responsibility to be a big part of the community that has contributed so much of our success since opening our doors in 2003."
