Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Check out a day in the life of Front of House team member here

The pay rate or range for this position is: $85,000 to 90,000 per year85,000 to 90,000 per yearFlagship Culinary Services is accepting applications for a Front of House Manager to support the employee cafes for our Client, the largest social media company in the world!

This job includes managing the Front of House teams in multiple cafes, providing customer service to all Clients and guests and supporting kitchen staff as needed. No two days are the same, and our Front of House team members enjoy a work/life balance with great perks, a set-schedule and weekends off. Salary Range: $ 85k-90k

Benefits/Perks:

• Monday to Friday: 6:00am - 2:30pm

• No weekends

• Snacks and meals provided during shifts

• Medical, Dental, and Vision Insurance

• 13 paid holidays

• 401K with match

• Vacation and Sick days

Essential Functions

• Customer Serviceserve as an ambassador to our customers and be the frontline representative for all customer service needs. Provide the best assistance in a courteous, fast and efficient manner, and accommodate all requests and special needs for guests and Clients

• Manage:oversee Front of House team s, including shift scheduling, performance reviews, investigations and terminations. Coordinate and assign work duties for your team, handle employee relation issues and work withHR to solve and address instances when necessary

• Hirework with staffing recruiter to select and hire appropriate Front of House staff to grow your teams

• Reportcreate operational checklists to monitorworkflow and manage employee expectationsPrepare a daily manager’s report to highlightstaff issues, equipment repairs, product inventory, trainingneeds and more

• Communicateeffectively communicate with vendors, management and staff to ensure efficient operations without issue

• Train:create a training program to ensurepositiveworkflow and align employee expectationswith company standardsCoach and discipline staff according to company andkitchen policies

• Safety:ensure safety of customers and staff through the proper implementation of hiring, training, evaluation and delegation of duties as necessaryFollow all safety and sanitation procedures within set guidelines from OSHA, HACCP and Department of Public Health and Risk Management – and ensure your team is following guidelines as well

• Other duties as assigned

Knowledge and Skills

• Excellent customer serviceskillsand reliability are a must

• Strong communication, multi-tasking and problem-solving skills

• Sense of urgency and ability to work within a safe manner

• Provensuccess in apreviousmanagement role

Requirements

• High school diploma or GED

• Minimum 5year s ofexperience in a food orcustomer service role

• Front of House Managers must have and maintain an active Food Handlers Card, as required by the California Health Department

About:
Flagship Culinary Servicesis dedicated to helping companies provide high quality dining experiences for their employees and visitors. Our talented teams help deliver delicious and nutritious food, made from scratch, with a strong emphasis on local and organicallygrown ingredients. We support many different types of food service setups, from full-service cafés to customized food concepts.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!