Job Description

Front of House Manager

Salary: $80,000–$100,000 per year | San Diego, CA
Full-Time | High-Growth Global Restaurant Group | No Visa Sponsorship

Are you a passionate hospitality leader who thrives in a fast-paced, high‑energy environment? Do you love creating memorable guest experiences while developing strong, motivated teams? This is your chance to join one of the worlds fastest-growing international restaurant groups and lead a flagship Front of House team in San Diego.

About the Organisation

This global restaurant organisation has transformed the fast-casual dining landscape with its innovative approach to authentic Asian flavours. Founded less than a decade ago, the brand has expanded at remarkable speed, growing from a single location to more than 2,500 restaurants across 300+ cities worldwide.

The company is known for:

• High-volume, high-efficiency operations
• A technology-forward service model
• Strong training systems and structured career paths
• A people-first culture focused on respect, growth, and empowerment
• A modern, globally recognised concept attracting millions of guests every year

With continuous global expansion and a reputation for excellence, this organisation offers unmatched opportunities for leadership growth and long-term career development.

About the Role

The Front of House Manager is the heartbeat of the guest experience. Youll oversee all dining room operations—from greeting guests to processing payments—ensuring every moment of service is smooth, warm, and memorable. This role blends hands-on leadership with strategic team development to elevate service quality, efficiency, and overall restaurant performance.

What Youll Do

Service Excellence & Experience Control

• Lead daily FOH operations, ensuring all greeting, ordering, and service interactions meet brand standards.
• Conduct regular inspections to maintain cleanliness, atmosphere, table settings, and readiness of all FOH equipment.
• Optimize staffing levels to ensure quick service, minimal wait times, and high table turnover throughout the day.

Team Leadership & Development

• Lead all FOH recruiting, onboarding, and performance reviews.
• Conduct ongoing training in service etiquette, communication, hospitality, and conflict resolution.
• Model professionalism and inspire your team by setting the standard for accountability, teamwork, and service excellence.

Guest Relations & Issue Resolution

• Actively engage with guests, collect real-time feedback, and resolve issues promptly and professionally.
• Review online feedback (Google, Yelp, etc.) to identify opportunities for improvement.
• Provide exceptional, personalised service to VIPs and special guests, anticipating their needs and exceeding expectations.

Operational Coordination & Support

• Partner closely with the kitchen leadership team to streamline order flow and maintain excellent service timing.
• Assist in monitoring inventory and ordering FOH supplies to support uninterrupted operations.
• Support the General Manager with insights based on sales, labor trends, and FOH performance data.
• Take on additional duties as assigned by upper management.

What Were Looking For

1+ year of Front of House Manager experience in a chain or high-volume restaurant environment
Strong leadership skills with experience in recruiting, coaching, and motivating teams
Solid understanding of U.S. restaurant regulations, food safety standards, and labor requirements
Fluent English; Mandarin proficiency strongly preferred
Proficiency with POS systems and Microsoft Office (Word, Excel, Outlook)
High school diploma or above (hospitality or related studies a plus)
Outstanding communication skills, calm under pressure, and strong problem-solving ability

Interview Process

Three stages:

1. HR Screening
2. Operations Leader Interview
3. Senior Management Interview

Location

San Diego, California
(Mandarin proficiency required. No visa sponsorship available.)

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 30 lbs
• Ability to bend, stretch, and reach for products and supplies
• Ability to work in varying temperature environments (cold storage to hot kitchen areas)
• Ability to maintain a clean, safe, and sanitary work environment