Job Description

We are seeking a highly organized and customer-focused Front of House Manager to oversee the daily operations of our establishment's front of house. The ideal candidate will be responsible for ensuring that our guests receive exceptional service and that our establishment runs smoothly.

Responsibilities:

• Manage and oversee all front of house operations, including but not limited to, guest services, reservations, seating, and food and beverage service.
• Train, supervise, and motivate front of house staff to provide excellent customer service.
• Develop and implement policies and procedures to ensure efficient and effective front of house operations.
• Monitor and maintain inventory levels of supplies and equipment.
• Ensure compliance with health and safety regulations and standards.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Collaborate with the kitchen staff to ensure seamless communication and coordination between the front and back of house.
• Manage budgets and financial targets, including revenue and cost control.

Qualifications:

• Degree in hospitality management or a related field.
• Proven experience as a Front of House Manager or similar role.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of food and beverage service and industry trends.
• Proficient in Microsoft Office and POS systems.