Job Description

General Summary

Reporting to the Concert Office Manager, the Front of House Coordinator will oversee the front of house operations for public and private events at Peabody Institute’s Baltimore campus and the Washington, DC performance space, and will assist the Concert Office Manager with general administrative duties.

Specific Duties & Responsibilities

Implement ticketing policies and procedures

• Monitor seat holds and venue capacities for events at the Peabody Baltimore campus, Hopkins Bloomberg Center in Washington, D.C., and additional performances spaces when the institution moves off campus.
• Manage online ticket sales for ticketed events for the Baltimore and DC Campuses, and additional performances when the institution moves off campus.
• Respond promptly to patron inquiries for all public performances.

Manage student usher and box office crew for all performance venues

• Hire and train student ushers twice a year (once per semester).
• Create and distribute weekly schedules, assigning ushers to shifts as needed, approving shift trades, ensuring proper staffing levels for events.
• Maintain usher handbook and communicate all changes and updates to policies.
• Approve weekly payroll for student ushers.
• Print weekly Event Info sheets for head ushers for all events.

Oversee public spaces and crowd flow

• Assist in maintaining cleanliness and order in all public areas near performance spaces.
• Ensure front of house readiness for events and emergencies.
• Oversee lobby signage for public events.
• Monitor and replenish front of house supplies, including signage, attendance clickers, flashlights, lobby chimes and forms.
• Maintain, First Aid and CPR compliance. Coordinate with Facilities team for supplies and compliance related issues.

Maintain Internal and Public Information for Staff, Faculty, Students and Patrons

• Review and ensure accuracy of event listings on the public and internal listings, including information about tickets, live streams, parking, accessibility, etc.
• Work with the Ensemble Office, Concert Office, Preparatory, and DAR team to manage seating kills, reservations, and capacities for individual performances.
• Attend weekly Events Meeting and maintain front of house details in ArtsVision, including staffing support needed, seat reservations, capacities, and schedules.

Onsite management of events

• Work select events throughout the year, managing student ushers, the box office and acting as the main point of contact for patrons in attendance.
• Provide event coverage for offsite events at the DC space and other spaces the institution identifies by managing ushers, the box office, and other miscellaneous event related requirements.
• Administrative Assistance for Concert Office
• Assist with Supporting competitions and other events identified by the Concert Office Manager.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma/GED.
• One year of professional experience in customer service
• Experience hiring, scheduling and training staff
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula

Preferred Qualifications

• Bachelor's Degree.
• Experience in implementing operating policies and procedures.

Classified Title: Box Office Coordinator
Job Posting Title (Working Title): Front of House Coordinator (Peabody Concert Operations)
Role/Level/Range: ATO 37.5/03/OG
Starting Salary Range: $24.85 - $43.55 HRLY ($50,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: 37.5 hours per week
FLSA Status: Non-Exempt
Location: Peabody Institute
Department name: Concert Operation
Personnel area: Peabody