Job Description

Job Location: Jones Hall - Houston, TX 77002
Position Type: Full TimeJob Title: Front of House Coordinator
Department: Marketing/Communications
Reports to: Director, Patron Services
Status: Full-time, Exempt from overtime
Hours: Non-typical schedule, with high amount of evening/weekend work
Concert weeks: Wed-Sun and Non-Concert weeks: Mon-Fri

Summary:
The Front of House Coordinator is responsible for managing all aspects of the guest experience at Houston Symphony performances, presentations, and events.
Essential Job Functions:
Provide an exceptional experience for Houston Symphony patrons.
- Coordinate and manage front of house logistics. Ensure patrons have resources for wayfinding, manage marketing collateral (including planning and placing Symphony signage; distributing program magazines including any inserts, etc.); manage pre-and post-concert receptions and events (i.e. meet and greets, artist signings, after parties).
- Resolve Symphony concert guest issues in a friendly and professional manner, in coordination with the marketing duty person, Symphony duty manager, Houston First representative, ushers, or box office.
- Support patron relationships by working in an integrated fashion with Patron Services, maintaining Tessitura proficiency, and supporting the goals of the marketing department.
Build strong, productive partner relationships.
- In coordination with partner representatives from Houston First, food & beverage (Levy), and parking garage, uphold the Symphony’s standards for an exceptional patron experience at every performance.
- Coordinate the services of Five Star, a professional ushering company, for Symphony events.
- Support the logistics of merchandise sales, including: receive and log/enter merchandise; schedule and organize resources for load-in and load-out of store; work with Symphony
- Work with League volunteer contacts to ensure that volunteers are scheduled and reminded about shifts; and act as the on-site contact for technology issues at concerts.
Coordinate, Monitor and Report on Front of House Activities.
- Prepare and distribute pre-concert information sheets. Share post-concert reports with appropriate staff and follow up on resolving any issues.
- Track and maintain FOH expenses (ushers, HPD, etc.) as well as revenue and expense related to CD and merchandise sales.
- Develop, recommend, and compile a manual of processes and procedures for front-of-house management.
Safety and Health.
- Responsible for patron safety as delegated in each venue’s emergency procedures.
- Liaise with and schedule Houston Police Department officers and EMT on duty.
- Ensure that all professional and volunteer ushering staff are trained in each venue’s emergency procedures and exit patterns.
Perform additional duties as required.

Qualifications
- Relevant experience required
- Availability for evening and weekend work is essential
- Strong customer service skills, supported by a professional demeaner, excellent communication and interpersonal skills
- Strong problem-solving skills, with experience in dealing with a wide variety of people in a multitude of situations
- Excellent project management, organizational skills and attention to detail
- Strong initiative and ability to work independently and as part of a team
- Proficiency in Microsoft Word and Excel required
- Knowledge of “Tessitura” ticketing system a plus
- Knowledge of and interest in orchestral music a plus