Reel Cinemas Limited

Front of House Assistant - REEL Rochdale

Reel Cinemas Limited  •  £8 - £12.71/hr  •  Rochdale, GB (Onsite)  •  16 days ago
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Job Description

As a Front of House Assistant at REEL Rochdale, you will play a vital role in delivering exceptional customer service within the hospitality and catering industry. Your primary focus will be to ensure a welcoming atmosphere for guests, assisting with their needs and contributing to a positive dining experience. This part-time position is essential for maintaining the high standards of service that REEL Rochdale is known for.

Responsibilities:

  • Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
  • Assist with seating arrangements and manage reservations efficiently.
  • Take customer orders and relay them accurately to the kitchen staff.
  • Serve food and beverages to guests, ensuring timely and attentive service.
  • Handle customer inquiries and resolve any issues or complaints promptly.
  • Maintain cleanliness and organisation of the front of house area.
  • Collaborate with kitchen and bar staff to ensure smooth service operations.
  • Assist in setting up and clearing tables, as well as restocking supplies as needed.

Qualifications:

  • Previous experience in a customer service role, preferably within the hospitality sector.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Basic knowledge of food and beverage service.
  • Flexibility to work various shifts, including evenings and weekends.
  • A positive attitude and a commitment to providing excellent customer service.
Reel Cinemas Limited

About Reel Cinemas Limited

REEL CINEMAS: The Brand

REEL CINEMAS core operating philosophy is to provide customers with welcoming cinemas that focus on:

• Comfort

• Cleanliness

• Affordability

• Friendly & Helpful Service

• Offering great picture and sound quality

• Offering a relevant choice of movies and other content

The company sees each of its cinemas playing a key role in the communities where they are located. People who feel they have some ‘ownership’ or feel some attachment to their local cinema tend to be incredibly loyal, more frequent visitors and less focused on pure price, all of which is good for developing and building a profitable long term business.

REEL CINEMAS seek to build meaningful relationships with local communities through being seen to listen and responding to their needs by supporting schools, local charities and community groups.

Our teams in each cinema play an important role in amplifying and delivering our core brand values. The company firmly believes in being innovative and has a pipeline of new sites in development, with multiple new sites scheduled to open over the next two years.

REEL CINEMAS show a wide selection of mainstream films, and also offers a range of Event Cinema content and other titles that will appeal to each site's local demographic. No other cinema company in the UK have taken this position so closely to heart and built a proposition around it.

REEL CINEMAS: The Future

The company is actively looking for new cinemas and has already identified a significant number new locations and schemes for development. REEL are in the position to work with developers and property owners to reach agreements quickly.

The current REEL CINEMAS circuit comprises 16 cinemas, with 82 screens.

Industry
Arts & Entertainment
Company Size
51-200 employees
Headquarters
Loughborough, GB
Year Founded
2001
Website
reelcinemas.co.uk
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