Lore Group

Front of House Agent

Lore Group  •  Kingdom of the Netherlands (Onsite)  •  58 minutes ago
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Job Description

Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways.

You will be working with a friendly, international, motivated team and will work together to develop our full potential and ensure we all provide genuine heartfelt care to our all guests.

We’re looking for a Front of House Agent to join our welcoming front-of-house team at Kimpton De Witt. You are the first point of contact for our guests, setting the tone for an exceptional stay. With a warm personality, attention to detail, and a passion for hospitality, you ensure every guest feels valued and cared for from arrival to departure.

What You’ll Do:

  • Deliver a warm, professional welcome to every guest, ensuring a smooth check-in and check-out experience.

  • Handle guest inquiries and requests promptly, providing accurate information and solutions with confidence and care.

  • Maintain a perfectly organized and inviting front desk environment, upholding high standards of presentation and service.

  • Collaborate with housekeeping, concierge, and other departments to guarantee seamless operations and guest satisfaction.

  • Assist with administrative tasks and support the team in daily operations to ensure efficiency and consistency.

What We’re Looking For:

  • Previous experience in a front office or guest-facing role within hospitality is a plus, but not required.

  • Strong communication skills and a genuine passion for creating extraordinary guest experiences.

  • Ability to multitask and remain calm in a fast-paced environment.

  • Flexibility to work various shifts, including evenings, weekends, and holidays.

  • Fluency in English; Dutch is a plus.

Whats in it for you?

  • Experience Stay at Kimpton De Witt as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
  • 6 complimentary nights per year at the Lore Group hotels worldwide
  • Employee and Friends & Family discount rates at the Lore Group hotels
  • Employee and Friends & Family discount rates at more than 5500 IHG Hotels and all Lore Group hotels
  • A yearly benefit budget of EUR180 that you can spend trough the benefits platform Alleo
  • Possibility to lease a bike
  • 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
  • Free and unlimited appointments per year with a psychologist via OpenUp
  • A monthly contribution to a pension scheme
  • A monthly travel allowance
  • A monthly clothing allowance (if applicable to your position)
  • A yearly shoe allowance
  • Possibility to take part in a Dutch language course
  • Freshly prepared meals in the canteen
  • Discount on supplemental health insurances

Location: Amsterdam

Lore Group

About Lore Group

THOUGHTFUL DESIGN | INTUITIVE SERVICE | STORIES THAT LAST.

Lore Group is an international hospitality company that designs, transforms, manages and operates hotel and food and drink concepts in notable cities across Europe and the United States. We deliver approachable and inspired spaces to our guests from around the world . Our diverse portfolio of award-winning properties includes Pulitzer Amsterdam, Riggs Washington DC, Sea Containers London, One Hundred Shoreditch London, Lyle Washington DC and Kimpton de Witt Amsterdam

Industry
Travel & Hospitality
Company Size
501-1,000 employees
Headquarters
London, GB
Year Founded
Unknown
Website
loregroup.com
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