Job Description

Front of House Administrator

Department: Legal & Compliance

Employment Type: Permanent - Full Time

Location: Stratford-Upon-Avon

Reporting To: Xhevrie Dani

Compensation: £26,500 - £28,250 / year

Description

We are currently recruiting for a permanent Front of House Administrator to join our team based in Stratford-upon-Avon.

The Front of House Administrator will be committed to providing exceptional office and administration support. A motivated and enthusiastic self-starter with the ability to co-ordinate and prioritise tasks, the ideal candidate will be confident working in both a busy environment and on their own initiative. Strong organisational and communication skills are imperative. The Front of House Administrator will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.

Key Responsibilities

Reception and Front of House duties

• Work on the Reception desk as first port of call for any external visitors, staff, and deliveries
• Scan incoming post to relevant departments and take any out going post to the post office.
• Manage the company’s stationery requirements and replenish and keep tidy the stock cupboard.
• Book hire cars, taxis and couriers.
• Manage the Office facilities and ensure a tidy and safe working environment.
• Conduct new starter inductions and regular Health and Safety checks plus assist with ISO audits.

Administration Support

• Provide ad hoc administration duties and support to other departments when required.
• Maintain communication with the administration team and other departments.

Customer Service

• Deliver excellent customer service, on the telephone, email and in person
• Develop an understanding of operational activities within Valpak to be able to assist different departments and visitors

Office Coordination

• Book and set-up meeting rooms, order catering for internal and external meetings
• Work closely with Office Coordinator to ensure all facilities issues are dealt with in a timely manner
• Make travel arrangements when Office Coordinator is absent

Skills, Knowledge & Expertise

Skills

• Previous experience in a receptionist or administration role
• Capability to multitask, prioritise and manage own workload
• Able to work well under pressure
• An outstanding eye for detail with a drive to provide exceptional administration support
• Customer focused with strong communication skills
• Customer focused with drive to provide the highest level of customer satisfaction
• Able to pick up new skills and knowledge quickly and learn and develop in an ever-changing company
• IT literate: Word, Excel and Access

Qualifications

• Educated to a minimum of A Level or equivalent
• Full UK Driving Licence

Job Benefits

• Up to 10% bonus
• Enhanced holiday scheme (option to buy/sell up to 9 days) and long service awards
• Critical illness, Life assurance & disability income protection
• Option to join private medical insurance, subsidised gym membership, and bike to work scheme
• Contributory pension scheme
• Wellbeing initiatives and support including Wellbeing App access
• MyPerks discounts platform