Job Description

Aramark Ireland delivers integrated facilities management, workplace experience, and food services solutions across a wide range of client sites. With a strong focus on service excellence, innovation, and creating welcoming environments, Aramark plays a key role in enhancing the daily experience of clients, employees, and visitors. Our teams are committed to maintaining high standards in safety, professionalism, and customer service at every touchpoint.

Job Responsibilities

Building Access & Security

• Opening and closing of the building
• Management and issuing/return of visitor access cards, including administration of temporary and lost cards
• Issuing and recording of keys to contractors and client staff
• Monitoring Fire and CCTV systems, responding promptly to alarms or issues, and reporting in line with site procedures
• Anticipating, welcoming, and announcing visitor arrivals

2. Reception & Front of House Operations

• Monitoring the reception area throughout the day
• Maintaining a clean, tidy, and professional reception and tea station area
• Managing walk-in enquiries effectively
• Providing a professional and welcoming presence for all tenants and visitors

3. Visitor & Contractor Management

• Welcoming visitors and coordinating arrivals
• Handling visitor queries in a professional and timely manner
• Managing contractor access, including key control and sign-in procedures

4. Communication & Enquiries

• Managing phone enquiries efficiently
• Handling internal and external email communications
• Monitoring emails throughout the day and responding as required
• Supporting general internal communication within the building

5. Facilities & Amenities Monitoring

• Supporting the facilities team with daily tasks, including monitoring restrooms, tea stations, and canteen areas
• Reporting maintenance or service issues to Facilities Management as required

6. Mail, Deliveries & Logistics

• Managing deliveries, couriers, and collections
• Liaising with Mail Metrics postal services
• Coordinating incoming and outgoing mail

7. Financial & Sensitive Item Handling

• Notifying relevant departments of received cheques or sensitive items
• Following site procedures for secure handling and distribution

8. Facilities Management Support

• Providing support to the Facilities Management team as required
• Assisting with day-to-day operational needs across the site

9. General & Ad Hoc Duties

• Carrying out any other duties required to support the safe, efficient, and professional operation of reception and the building, as directed by site management