Job Description

The Front of House Team represents the welcoming face and voice of Charles Stanley and Raymond James Wealth Management playing a vital role in creating a positive first impression for clients, visitors, and colleagues. As ambassadors of one of the UK’s leading wealth management firms, team members ensure a professional, courteous, and client-focused experience at all times.

Key Responsibilities

• Deliver a welcoming and professional front-of-house experience for all visitors.
• Ensure reception and meeting spaces are well-presented and equipped at all times.
• Manage meeting room bookings and coordinate catering and equipment needs efficiently.
• Operate the telephone system professionally, handling calls and inquiries promptly and accurately.
• Act as the first point of contact for new business inquiries, ensuring clear and helpful communication.
• Maintain accurate records, documentation, and switchboard guides.
• Provide administrative support to the Property & Facilities team, including reporting and intranet updates.
• Assist with access control administration and uphold security protocols.
• Participate in required training and maintain CPD standards.
• Support team projects and undertake other reasonable duties as needed.

Qualifications & Experience

• 3 years’ experience in reception or front-of-house roles within professional or financial services.
• Experience with meeting room booking systems and switchboard operations.

Skills

• Proficient in Microsoft Office.
• Strong teamwork and communication skills.
• Flexible and adaptable to varying shift patterns.

What We Offer:

• A collaborative, values-driven culture where integrity and client-first thinking are paramount.
• The opportunity to shape a growing service within a respected and stable firm.

At Raymond James, we:

• Put clients first – always.
• Act with integrity – doing what’s right, not what’s easy.
• Think long term – building a stable, responsible future.
• Value independence – celebrating individuality and encouraging innovation.

About Us:

Raymond James is a wealth management firm focused on providing trusted advice and tailored, personalised investment services. We believe if we do what’s right for clients, we’ll help them achieve success while also realising our own. Our parent company, Raymond James Financial, has been doing the same in the US for over six decades. Raymond James is listed on the NYSE, is a Fortune 500 company, and is included in the S&P 500.