Front of House Administrator
Contract: Fixed term contract, 6 months
Working Pattern: Monday to Friday, 9.00am to 5.30pm
Location: Southwold High Street
About the role
This is a front‑facing, office‑based role at the heart of our Southwold high street presence. You’ll be the first point of contact for customers, homeowners and partners, managing walk‑ins, phone calls and day‑to‑day admin that keeps our holiday cottage business running smoothly.
You’ll start your day in the office, welcoming customers, answering questions and helping guests book their next stay. From supporting established homeowners to assisting new owners letting their property for the first time, you’ll quickly build knowledge across the business and become a go‑to person in the office.
It’s a varied role with plenty of face‑to‑face interaction, ideal for someone who enjoys being busy, visible and involved.
What you’ll be doing
Manning the office and being the friendly first face customers see and speak with
Dealing with walk‑ins throughout the day and helping customers book holiday cottages
Answering phone calls and making outbound calls where needed
Supporting new owner lettings and established homeowners
Liaising with housekeepers and supporting day‑to‑day operational queries
Using systems and admin tools to support Homeowner Account Manager admin
Building strong knowledge of our properties, services and local area
Keeping the front of house organised, welcoming and professional at all times
What we’re looking for
Confident and approachable in a customer‑facing role
Comfortable dealing with walk‑in customers and phone enquiries
Organised, reliable and happy to support with a wide range of admin tasks
Curious and keen to learn about holiday cottages, owners and operations
Happy working full‑time in an office environment
Experience in customer service, hospitality, tourism or office administration is useful but not essential
What you’ll get
A fixed term role for 6 months
Monday to Friday working hours, 9.00am to 5.30pm
Office‑based role on Southwold High Street
Exposure to all areas of a holiday cottage business
Training and support to build confidence and knowledge
A friendly, close‑knit team environment
With over 30 years’ experience in the holiday letting industry, The Travel Chapter is one of the leading agencies specialising in self-catering accommodation across the UK.
Our expert teams provide an exceptional service to thousands of holiday property owners throughout the UK and thousands of holidaymakers looking to enjoy some quality time away. A personal approach lies at the heart of our business, with regional offices and local property account managers across the country providing an unrivalled face-to-face service.
Behind the scenes, hundreds of dedicated team members keep bookings coming in around the clock, helping potential customers find their perfect accommodation match.
Our promise? Simple, stress-free and successful letting.
Whether you’re a holiday home owner looking to unlock your property’s potential, or a dynamic individual embarking on the next chapter in your career, we’d love to hear from you.
*5-star, Platinum Trusted Service Award 2020 from Feefo - exceptional service as standard*
