Job Description
Front of House Administrator
Department: Legal & Compliance
Employment Type: Permanent - Full Time
Location: Stratford-Upon-Avon
Reporting To: Xhevrie Dani
Compensation: £26,500 - £29,725 / year
The Front of House Administrator will be committed to providing exceptional Office and administration support. A motivated and enthusiastic self-starter with the ability to co-ordinate and prioritise tasks, the ideal candidate will be confident working in both a busy environment and on their own initiative. Strong organisational and communication skills are imperative. The Front of House Administrator will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.
Key Responsibilities
Reception and Front of House duties
- Work on the Reception desk as first port of call for any external visitors.
- Receive, open, collect and despatch incoming / outgoing post, faxes and mail outs within agreed time frames.
- Manage the company’s stationery requirements and replenish and keep tidy the stock cupboard.
- Order taxi’s / couriers and deal with deliveries to the business etc.
- Manage the Office facilities and ensure a tidy and safe working environment.
Administration Support
- Accurately process a variety of administration tasks, including new applications and contact/company changes
- Provide ad hoc administration duties and support to other departments when required
Customer Service
- Deliver excellent customer service, both on the telephone and via email
- Develop an understanding of all operational activities within Valpak in order to confidently assist the Contact Centre with both outbound and inbound calls
Skills, Knowledge & Expertise
- Previous experience in a receptionist or administration role
- Capability to multitask, prioritise and manage own workload
- Able to work well under pressure
- An outstanding eye for detail with a drive to provide exceptional administration support
- Customer focused with strong communication skills
- Customer focused with drive to provide the highest level of customer satisfaction
- Able to pick up new skills and knowledge quickly and learn and develop in an ever-changing company
- IT literate: Word, Excel and PowerPoint
Job Benefits
- Up to 10% bonus
- Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
- Critical illness, Life assurance & disability income protection
- Option to join private medical insurance, subsidised gym membership, and bike to work scheme
- Contributory pension scheme
- Wellbeing initiatives and support including Wellbeing App access
- MyPerks discounts platform
