Job Description

Are you a wellbeing enthusiast who loves interacting with people, or are you starting your journey within the health and wellness space? Do you have exceptional customer service skills and a passion for creating a welcoming, elevated and positive guest experience?

We are hiring Front of House for a new luxury wellness concept launching in Central London. This is an exciting opportunity to join a pre-launch team helping to shape a next-generation destination focused on health, recovery, fitness and holistic wellbeing.

The Company:

A new luxury wellness destination is launching in Central London, designed to integrate fitness, recovery, therapy and holistic wellbeing within an intentionally curated environment.

Every detail of the experience has been thoughtfully considered — from service and communication to the physical space itself — to create a welcoming, restorative and elevated guest journey.

This is a pre-launch concept with ambitious plans for growth, offering a unique opportunity to join at the earliest stage and help shape the culture, service standards and guest experience from day one.

The Role:

As Front of House, you will be the face of the studio and the first point of contact for all guests. You will play a vital role in delivering an exceptional, consistent and welcoming experience across every interaction.

You will support day-to-day operations, guest communications and studio presentation, ensuring the space runs smoothly and reflects the brand’s premium standards at all times.

● Salary: £30,000–£35,000

● Full-time role

● Start date: Mid-September 2026

● Weekend availability required

● Location: Sloane Square

Key Responsibilities:

• Deliver an exceptional guest experience across all communication channels, including face-to-face interactions, phone, email, SMS, website enquiries and social media.

• Manage and respond to inbound communications, including DMs, membership queries, support requests and general enquiries, ensuring timely follow-up and accurate logging.

• Support guests with bookings, class information, studio policies and general navigation of services.

• Liaise with the wider team to resolve guest requests efficiently, including scheduling issues, lost property and operational support queries.

• Assist guests in understanding services, offerings and how to get the most out of their experience.

• Work closely with the marketing team to stay informed on campaigns, events and new offerings.

• Monitor and respond to guest feedback across in-studio and online platforms.

• Support opening and closing procedures for the studio.

• Maintain a clean, organised and welcoming environment at all times.

The Person:

The ideal candidate is warm, approachable and naturally people-focused, with a genuine passion for service and wellbeing.

They will likely demonstrate:

• A strong interest in health, fitness, wellness and lifestyle experiences.

• Excellent interpersonal and communication skills, both verbal and written.

• Previous experience in a customer-facing role (hospitality, retail, wellness or similar preferred).

• A proactive, solutions-focused mindset with strong attention to detail.

• Emotional intelligence and the ability to remain calm under pressure.

• A naturally service-led attitude with a desire to create exceptional guest experiences.

• Flexibility to work shift patterns, including weekends.

• Good computer literacy and confidence using digital systems.

Why Join?

• Be part of a luxury wellness concept at pre-launch stage.

• Help shape the guest experience, culture and service standards from day one.

• Work in a beautifully designed, high-end wellness environment.

• Opportunity to grow with a new and expanding concept in the wellness space.

• Be part of a team focused on wellbeing, connection and elevated service.

This is a rare opportunity to join at the earliest stage of a growing concept and play a meaningful role in shaping its future.

Your recruiter for this role is Charlotte Wood, Recruitment Consultant at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.