Job Description

Front of House Team Member

📍 London
🏢 Pareto FM
🕒 Full-Time
💰 Competitive Salary + Benefits

Pareto FM is looking for a professional, approachable, and customer-focused Front of House Team Member to join one of our client sites.

This is a key front-facing role where you’ll be responsible for creating a welcoming, professional experience for all visitors, tenants, contractors, and colleagues while supporting the smooth day-to-day running of the workplace.

If you enjoy working with people, thrive in a busy environment, and take pride in delivering excellent service, this could be a great opportunity for you.

The Role

As a Front of House Team Member, you’ll act as the face of the workplace — providing a warm welcome, managing front desk operations, and supporting workplace services and administration.

This is a varied role combining customer service, coordination, administration, and operational support, ideal for someone who enjoys multitasking and working as part of a wider team.

Key Responsibilities

Front of House & Reception

• Act as the first point of contact for tenants, visitors, and contractors

• Deliver a professional, welcoming, and customer-focused experience at all times

• Manage visitor sign-in procedures and issue passes where required

• Handle incoming calls, emails, and general enquiries efficiently

• Respond to staff requests, queries, and workplace issues in a timely manner

• Manage internal systems including:

  • Meeting room bookings

  • Visitor bookings

  • Access passes

  • Loading bay and delivery permits

• Support with the setup and coordination of evening events when required

Administration & Workplace Support

• Carry out general administrative duties and maintain accurate records

• Log incidents and maintain site documentation

• Support facilities administration, reports, and compliance paperwork

• Assist the Workplace Manager with ad-hoc tasks and operational support

• Participate in an on-call rota if required

What We’re Looking For

Essential

• Strong customer service and communication skills

• Calm, professional, and proactive approach in customer-facing environments

• Good organisational skills and attention to detail

• Flexible approach to supporting events outside normal working hours where required

• Basic IT skills including email and Microsoft Office

Desirable

• Previous experience within front of house, reception, facilities, or security roles

• Knowledge of Health & Safety or building security procedures

• Experience working within a 5-star customer service environment

About You

• Professional, friendly, and well-presented

• Reliable, trustworthy, and security-conscious

• Confident communicator with a positive attitude

• Solutions-focused with strong attention to detail

• Comfortable working independently and as part of a wider team

Why Join Pareto FM?

• Opportunity to work within a professional and supportive environment

• Varied role with exposure to workplace operations and events

• Strong team culture and ongoing support

• Opportunity to develop within a growing FM business

• A role where customer experience genuinely matters