Job Description

Are you a wellbeing enthusiast who loves interacting with people or are you starting out on your journey within the health space? Do you have exceptional customer service skills and a passion for creating a welcoming and positive atmosphere?

We are hiring Front of House for two of our clients, who have several sites across London, focussing in on all the elements of health and fitness - from boutique fitness to a recovery and wellbeing clinic

• £12-14/ hour
• Working Hours: Part time - hours to suit the candidate
• Weekend shifts available
• Locations:
  • Clapham Common
  • Belgravia
  • St Johns Wood
  • Liverpool Street

The Responsibilities:

Your primary responsibility will be to provide exceptional customer service, addressing inquiries, resolving issues, and promoting overall client satisfaction. This role requires a strong commitment to promoting wellness, effective communication skills, and the ability to navigate and assist clients with various wellness-related services.

• Provide exceptional guest experience through all communication channels, currently including face-to-face interactions, phone calls, email, SMS, website contact forms and live chat, and Social and public review sites.
• Managing and closing all in-bound communications (from DM’s, to technical
  support, to explaining studio policies and answering basic business
  queries), ensuring a follow-up note or action has been set in the guest
  profile to continue relations.
• Liaising with the wider team to efficiently solve guest queries (from lost
  property to supporting PT) and sharing requests outside the GE realm to the
  relevant internal team.
• Where possible, highlighting ‘how-to’s’ and features to support a seamless
  class experience for their guests, when online classes are taking place.
• Actively engaging with the marketing team to know first-hand their products
  and services, including any timely campaigns and events to give relevant
  advice to guests.
• Monitoring and efficiently responding to feedback, both in-studio and online
  (currently MBO, Facebook, Instagram, Google).
• Opening and closing of the studio.
• Support on the cleanliness of the studio and promote a place clients want to return to.

The Person

• You are a people person; you are approachable, warm, relatable with a high level of emotional intelligence.
• You are positive, confident, and naturally ‘service-oriented’ with an in- built desire to make someone’s day!
• You are self-motivated, curious, resilient, not easily overwhelmed and can handle yourself in challenging situations.
• You are flexible with your working hours and are happy with shift work across weekdays and weekends.
• You understand health, movement and being well – without having to be an expert.
• You are passionate about health, fitness and wellbeing.
• Preferably some experience in a customer-facing role; ideally within wellness, retail, or hospitality.
• Great verbal and written communication skills.
• A practical problem-solver with the ability to process a variety of requests.
• Computer literate & tech savvy

Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.