Job Description

Ready to Jump Into a Fast-Paced Tech Support Role?

If you thrive on solving problems, helping people, and being the go-to tech expert, this role is your chance to shine. You'll be at the heart of customer support—making a real impact every day while working remotely with industry-leading solutions.

What You'll Be Doing

• Be the first point of contact for customer queries via phone, email, and chat
• Troubleshoot and provide technical support for software products
• Log and manage support tickets with clear details and accurate information
• Prioritise and track incoming issues to ensure timely resolution
• Identify recurring issues and suggest preventative improvements
• Escalate complex problems to the appropriate teams
• Deliver excellent customer service and build strong client relationships
• Maintain accurate and up-to-date client records
• Participate in on-call support rotations

What You Bring

• Experience in customer support (preferably in software/tech)
• Strong communication skills in English
• A clear customer-focused mindset
• Ability to work collaboratively in a team
• Motivation to learn and continuously improve

Nice-to-Haves

• Knowledge of Maltese or other languages
• Driving licence and access to a car