Job Description

Posting number: FY202600034

Department: Ballpark

Job classification: Front Gate Attendant- PRN

Posting type: Open

Categories: Customer Service

Summary

The Ballpark at League City is a premier recreational facility offering a diverse range of activities for youth and adults. Our facility boasts bat and ball turf fields, indoor arenas for soccer and flag football, sand volleyball courts, and a vibrant atmosphere with two restaurants serving a full menu and alcohol beverages. In addition to sport events, the facility also hosts special events, private gatherings, and provide a hub for community engagement and active lifestyles.

The Front Gate Attendant is the parks front line customer service position providing a positive and welcoming experience for all individuals arriving at the facility. This includes greeting guests, admission transactions, inspecting bags, and assisting guests with park questions.

Examples of duties

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Greet park visitors and players.
• Provide information about facilities, food and beverage options, and rules and regulations.
• Process admission transactions including cash, card, or mobile payment and ensuring charges are accurate.
• Performs related work as required.

Qualifications

Education, Certification, License and Experience

• High school diploma or GED, or currently attending high school

Other Qualifications or Requirements

• Flexible schedule to work evenings and weekends.

Any combination of education and experience, which provides the requisite knowledge, skills and abilities needed for this position, may be substituted at the discretion of the Human Resources department.

Supplemental information

Knowledge:

• Basic math skills to accurately make change
• City policies and procedures
• Various City Ordinances affecting use of the parks
• Other applicable policies, rules, and regulations governing the conduct and safety with public recreation activities

Skills

• A positive recreation environment and good personal behavior
• Monitor parks and guests for violations of rules and safety standards
• Moderate level of technological competency
• Excellent customer service skills; ability to communicate effectively with the public, using tact and professionalism
• Act quickly and calmly in emergency situations
• Establish and maintain cooperative working relationships with co-workers and the general public
• Interact with people of different social, economic, and ethnic backgrounds
• Communicate effectively verbally and in writing

WORK ENVIRONMENT/PHYSICAL DEMANDS

The conditions and demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed both outdoors and in an office environment.
• This position classifies the physical exertion requirements as light work involving lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do light work, we determine that he or she can also do sedentary work.