Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

- Create an environment that enables customers to feel welcome, important and appreciated by greeting them from the center of the Self-Checkout area and inviting them to use Self-Checkout

- Display a positive and professional attitude toward customers and peers and genuinely thank customers as they complete their transaction

- Follow all Self-Checkout best practices

- Observe and acknowledge other customers needing assistance while providing assistance to another customer

- Demonstrate new Self-Checkout features to customers, as well as assist with scanning issues regarding produce items, non-bar coded item, coupons, etc.

- Report pricing and Self-Checkout discrepancies to the scan coordinator

- Stay current with present, future, seasonal and special ads in order to effectively assist customers with pricing issues or questions

- Develop a strong knowledge and understanding of shopper assist mode and Self-Checkout procedures at the lanes and pay station

- Troubleshoot, log equipment issues and contact the support center to assist with correcting issues (e.g. lane lockup, bill dispenser jams, failed printer)

- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager regarding any items in need of repair

- Reinforce safety programs by complying with food safety and employee safety procedures/guidelines and identify and correct unsafe conditions

- Notify management of customer or employee accidents

- Report all safety risks, issues and illegal activity to store management, including robbery, theft or fraud

- Adhere to all local, state and federal laws, and company guidelines

- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

- Completion of cashier training

- Ability to successfully complete Attendant validation

- Exceptional customer service skills

- Basic math skills (i.e., counting, addition, and subtraction)

- Excellent oral/written communication skills

- Ability to adapt to change and new technology

- Ability to successfully complete Self-Checkout training

Desired

- Any previous customer service experience

- Multi-lingual (speaking, reading and/or writing)

Based primarily in Omaha, Nebraska, Baker’s merged with The Kroger Company in 2001. Today, we’re proudly serving Baker’s customers in 11 stores in Nebraska.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Baker’s family!

What you’ll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!