We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers.
We’re a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.
We’re looking for a Front End Engineer to help shape the future of Hook’s product experience. You’ll work closely with our design and product teams to turn complex data and workflows into elegant, intuitive user experiences. Using TypeScript and modern front-end frameworks, you’ll build interfaces that are fast, scalable, and loved by our users.
This is a hands-on role where you’ll have real ownership of features from concept to deployment and the freedom to influence our front-end architecture and best practices as we grow.
What You’ll Be Doing
Develop high-quality, maintainable front-end features using TypeScript and modern frameworks such as React.
Collaborate with product designers to bring polished, user-centric interfaces to life.
Translate complex data and insights into clean, intuitive visualisations and dashboards.
Optimise components for speed, scalability, and accessibility across browsers and devices.
Help define and evolve our front-end architecture and development standards.
Work closely with back-end engineers to design APIs and integrate new features.
Contribute ideas that influence how Hook’s product looks, feels, and performs.
A strong front-end engineer with deep experience in TypeScript, React, and modern web technologies.
Someone who cares about creating performant, and accessible interfaces.
You enjoy collaborating across teams, from design and product to data and engineering.
You thrive in a fast-paced environment and are comfortable taking initiative and ownership.
You have an eye for detail, but also know when to ship and iterate.
You’re curious about AI and data-driven products, and excited to build tools that help businesses grow.
💸 Up to £80,000 (depending on experience)
🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays
📈 Generous stock options
🏥 Private health insurance so you can get the best care you need
🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food
📚 Annual learning & development budget for every employee
🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street
💻 The best equipment for everyone to work with
Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Hook is building a new world for Customer Success, powered by AI. We maximize revenue, without having to add additional headcount in 3 core ways:
More impact, same CS team: Our agents spot risk, recommend next steps and handle the busy work so your customer success team can spend more time doing what they do best – making your customers successful.
Stop churn before it starts: Echo, our leading AI agent, spots risk up to 6 months before renewal by listening to what customers say, tracking how they use your product, and recognizing patterns that matter. It then tells you exactly what to do next for each specific customer, with proven plays based on your data, providing 90%+ accuracy in risk detection, more time to act, and a higher impact on NRR.
Scale CS, with a personal touch: Our agents not only surface insights, but can automatically execute the right plays, letting you run an entire CS segment through Hook while keeping every customer interaction personal.
The end of CS platforms. The rise of AI agents.
