• Bonus based on performance
• Competitive salary
• Employee discounts
• Training & development
• Flexible schedule

• Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio, and execute the team member basics of being on time and complying with the dress code.
• Assist members/guests in person when they are in the studio and over email as inquiries come in.
• Keep a clean and orderly studio by maintaining bathrooms, changing rooms, towels/laundry, and trash.
• Initiate tasks and perform duties without direction/micromanagement.
• Monitor incoming emails and ensure proper check-in procedures are followed

• Member and Guest Check-in Compliance
  • Greet all incoming members and guests
  • Ensure all check-in procedures are followed
  • Thank guests for coming as they exit
  • Answer client questions related to their account and class schedule
• Sales
  • Promote specials to current and future guests
  • Customer Service & Operations
  • Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
  • Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
  • Update Supply Request Log and Maintenance Log (depending on the issue)
  • Promote and sell merchandise
  • Keep the front desk area and entryway clutter-free, orderly, and clean
  • Perform general cleaning duties to include hourly bathroom room and studio checks
  • Provide the highest level of customer service possible when communicating and interacting with guests

• 1-2 years of customer service or sales experience preferred, not required
• 1-2 years MindBody software experience preferred, not required
• Excellent customer service skills
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

• High School Diploma or GED required

• The employee occasionally sits, walks, kneels, and reaches with hands and arms
• Ability to lift and/or move up to 25 lbs.

• While performing the duties of this job, regularly exposed to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome
  
  

BODYROK offers high-intensity, low-impact workouts that tone, sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized, problem-solvers, demonstrate excellent interpersonal skills, and have a passion & excitement for our brand. We are seeking enthusiastic, service-oriented, hardworking individuals to work in our fast-paced studios. Let's ROK!