Job Description

We are seeking a Front Desk/Night Audit to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

The Holiday Inn Express - Sylacauga, AL We are looking for front desk associate to join our team This 60 room property is of Lake Martin on US-280.

The Holiday Inn Express - Sylacauga, AL will benefit from a leader with IHG experience, as well as excellent customer service skills and a communication style that will include detailed involvement with daily operations. The property team will be strengthened through a focus on training and attention to building structure in the FD department. Closely monitoring arrivals / departures and working closely with other departments.

This hotel's Sylacauga, AL location places travelers near some of the area's most popular destinations. Downtown antique shops, boutiques, dining and entertainment are just minutes away and offer something for everyone. Just a few miles from Lake Martin, our hotel's accommodations are ideal for those who enjoy water sports and the outdoors, as well. DeSoto Caverns Park, where visitors enjoy everything from cavern tours and panning for gold, to mini golf and go-carts, is also nearby.

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Run over night audits and reporting

Qualifications

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills