Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

すべてのゲストのチェックイン業務を担当し、本人確認、支払い方法の確認、客室の割り当て、ならびにルームキーの発行および有効化を行う。各ゲストの要望に応じて正確なアカウントを設定し、Marriott Rewards（Marriott Bonvoy）の会員情報を入力する。宿泊料金がマーケットコードと一致していることを確認し、例外事項については記録する。ルームキー発行前に支払いを確保し、請求内容を確認・修正する。

また、日次レポート、業務ログ、および緊急対応リストの作成・確認を行い、キャッシャーレポートおよび締め作業に関するレポートを完了する。ゲストに対して館内外の案内や施設情報を提供し、各種要望に対応する。必要に応じて適切なスタッフへ連絡を行い、依頼事項が確実に完了したことを確認する。

さらに、現金、クレジットカード、バウチャー、立替金、各種料金請求など、あらゆる支払い処理を行う。売上金の照合およびレシートの集計・保管を実施し、勤務開始時および終了時には現金管理を行い、安全に保管する。手動によるオーソリゼーション（承認手続き）を取得し、すべての会計・経理手順を遵守する。

ゲストから盗難に関する報告を受けた場合は、ロスプリベンション（損失防止部門）またはセキュリティ部門へ速やかに報告する。

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None