Job Description

Front Desk & Wellness Support Specialist

Health & Wellness Practice | Client-Focused Role | Growth Opportunity

Are you passionate about health, wellness, and helping people achieve meaningful goals?

We are seeking an energetic, personable, and motivated Front Desk & Wellness Support Specialist to join our growing wellness team. This unique role combines front office responsibilities with client support and accountability, making it ideal for someone who enjoys building relationships, providing encouragement, and creating exceptional client experiences.

As a key member of our team, you'll help clients stay engaged and motivated throughout their wellness and weight loss journeys while ensuring our office operates smoothly and professionally.

This is a non-licensed wellness support role focused on client motivation, education, scheduling, accountability, and customer experience—not medical diagnosis or treatment.

Why Join Our Team?

• Opportunity to make a positive impact on clients' health and wellness goals
• Supportive, team-oriented work environment
• Dynamic role with a mix of client interaction, wellness support, and office administration
• Professional growth opportunities within a growing wellness practice
• Positive, high-energy atmosphere focused on helping people succeed

Front Desk Responsibilities

• Welcome and check in clients in a professional and friendly manner
• Schedule appointments and manage provider calendars
• Answer phone calls, text messages, and client inquiries
• Process payments, memberships, and retail transactions
• Maintain accurate client records and office documentation
• Assist with inventory management and retail product sales
• Help maintain a clean, organized, and welcoming office environment
• Support marketing initiatives, social media content, and promotions as needed

Wellness Support Responsibilities

• Provide encouragement, accountability, and motivational support to clients
• Guide clients through established wellness and weight loss programs
• Assist with progress tracking, measurements, and goal setting
• Educate clients on healthy lifestyle habits, hydration, exercise, and consistency
• Conduct client follow-up and check-in communications
• Maintain accurate client notes and progress records
• Support red light therapy sessions and client experiences
• Help create a positive, encouraging, and results-focused environment

What We're Looking For

• Friendly, outgoing, and professional personality
• Passion for health, wellness, fitness, or personal development
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Detail-oriented and comfortable multitasking
• Self-starter who works well independently and as part of a team
• Comfortable discussing goals, accountability, and healthy lifestyle habits with clients
• Sales, retail, wellness, fitness, coaching, or front desk experience is a plus

Work Locations

Training will take place in our New City office.

Primary work location will be our West Nyack office, with occasional coverage at other locations as needed.

Schedule

• Monday – Thursday: 12:00 PM – 7:00 PM
• Friday: 9:00 AM – 1:00 PM
• Saturday: 9:00 AM – 1:00 PM

Ideal Candidate

This role is perfect for someone who enjoys helping others stay motivated, loves interacting with people, and wants to be part of a team that positively impacts clients' lives every day.

If you're looking for a position where you can combine customer service, wellness support, accountability coaching, and team collaboration, we'd love to meet you.

Apply today and help our clients achieve healthier, happier lives.

Requirements

• Prior experience in wellness, gym, med spa, nutrition, or customer service preferred

• Passion for health, wellness, fitness, or aesthetics

• Ability to motivate and build relationships with clients

• Comfortable working in a fast-paced environment

• Basic computer and scheduling software knowledge

• Sales experience is a plus

• Must be professional, dependable, and organized

#IND2

Benefits

• You will have the opportunity to work in a very friendly, family-oriented environment

• Opportunity for advancement. We are a busy and expanding practice. There is a tremendous opportunity for financial and career growth.

*Compensation*

$22 - $24 + commission opportunities, bonuses for memberships, packages, or product sales

Complimentary wellness services may be included

PTO