Job Description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!

About the Role

Snowmass Mountain Lodging, located in beautiful Snowmass Base Village, Colorado, is seeking a motivated, personable, and service-oriented Front Desk Supervisor to join our Guest Services team! In this role, you will support daily front desk operations, lead team members during assigned shifts, and ensure seamless check-in and check-out experiences while maintaining exceptional hospitality standards.

Working closely with the Guest Services Manager, you will oversee shift operations, resolve guest concerns, and support the training and development of Front Desk Agents. The ideal candidate is a proactive, hands-on leader who thrives in a fast-paced environment, builds strong relationships, and is passionate about creating memorable guest experiences.

• Job Location: Snowmass Base Village – Snowmass Village, CO
• Pay Rate: $28 to $30/Hourly based on experience.
• Schedule: Flexible schedule, including evenings, weekends, and holidays
• Employment Status: Full-Time Year Round
• Start Date: ASAP
• Application Deadline: 12/12/2026 or until filled

What You'll Do

• Oversee daily front desk operations, including guest check-ins, check-outs, reservations, and room assignments, ensuring efficient service and exceptional guest experiences.
• Lead, coach, and support Front Desk Agents during assigned shifts, providing guidance, real-time feedback, and promoting a positive, collaborative work environment.
• Resolve escalated guest concerns, special requests, and service recovery situations professionally, ensuring timely solutions and guest satisfaction.
• Coordinate with Housekeeping and other departments to monitor room availability, address guest requests, and maintain seamless daily operations.
• Deliver personalized service to VIP and returning guests by anticipating their needs and ensuring preferences are communicated and fulfilled.
• Support employee onboarding, training, and ongoing development to maintain consistent service standards and operational efficiency.
• Monitor guest accounts, billing, payment processing, and cash handling procedures to ensure accuracy and compliance with company policies.
• Assist the Guest Services Manager with scheduling, shift coverage, daily reporting, and operational planning.
• Complete accurate shift reports, documenting guest feedback, incidents, and important operational updates to ensure effective communication between teams.
• Uphold company service standards, safety procedures, security protocols, and guest confidentiality while maintaining a professional and welcoming front desk environment.

About You

• High school diploma or equivalent required; degree in Hospitality Management or a related field preferred.
• Two to four years of experience in front desk operations, guest services, or a related hospitality role.
• Previous supervisory or team leadership experience preferred.
• Strong leadership, coaching, and organizational skills with the ability to motivate and support team members.
• Excellent communication, interpersonal, and conflict resolution skills with a guest-focused approach.
• Experience using property management systems (PMS) and standard office technology.
• Ability to multitask, prioritize responsibilities, and make sound decisions in a fast-paced environment.
• Strong attention to detail, problem-solving abilities, and a commitment to maintaining high service standards.
• Ability to stand for extended periods, with or without reasonable accommodation.
• Flexible availability to work evenings, weekends, and holidays based on operational needs.

Benefits & Perks

Eligible employees may enjoy a variety of benefits and perks, including:

• Medical, Dental & Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off & Paid Sick Time
• Employee Assistance Program
• Ski Pass or Equivalent Bonus
• Employee Referral Program
• Sabbatical Program

Benefits and perks are subject to eligibility requirements and applicable company policies.

Why Join Us

At Snowmass Mountain Lodging, we believe exceptional hospitality begins with genuine connections and thoughtful service. Our Guest Services team takes pride in creating welcoming and memorable experiences while fostering a collaborative and supportive environment for guests, owners, and colleagues.

As part of East West Hospitality, you'll have the opportunity to develop your leadership skills, build meaningful relationships, and contribute to a company that values integrity, teamwork, community involvement, and exceptional hospitality. Join us and make a lasting impact in the heart of Snowmass Village!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.

East West Hospitality is an equal opportunity employer and participates in E-Verify.