Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. Ajobat 1 Hotels is about more than punching a clock.It'sabout changing the world - little by little.We'rethe world's first mission-driven hotelcompanyandwe'vegot some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES:

The FrontOffice Supervisor-Overnightis responsible forthe success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

GENERAL DUTIES:

• Supervises and manages team membersEnsureandmaintainsthe productivity level of team members and ensure quality andthat standardsmeet the expectations of guestson a daily basis

• Contact appropriateindividualordepartment(e.g.F&B outlets, Housekeeping, Engineering) as necessary to resolve service calls, requests, or glitches.

• Develop specific goals and plans to prioritize,organizeandaccomplishyour workProvide the leadership,visionand direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Provide services that areabove and beyondfor guest satisfaction and retentionParticipate in the development and implementation of corrective action plans to improve guest satisfaction and strive to improve service performance.

• Improve service by communicating and assisting individuals to understand guest needs, provide guidance,feedbackand individual coaching when needed.

• Respond to and handle guest problems and complaints.

• Report accidents, injuries, and unsafe work conditions; complete safety training and certifications

• Work closely with Loss Prevention to ensuresafetyof our guests and team members.

• Understand andcomply withloss prevention policies and procedures.

• Schedule team members to business demands and track team member time and attendance.

• Identifyopportunities tooptimizeperformance and create value by challenging existing processes, encouraginginnovationand driving necessary change.

• Establish andmaintainopen, collaborative internal and external relationships and ensure direct reports do the sameAssistteamin developing lasting relationships with guests to secure repeat business.

• Provide inspirational leadership to enliven the 1 Hotels Vision,Missionand Compass; deliver on Our Promise, provide Good-NaturedServiceand uphold our Brand Pillars.

• Train department team members: plan,assignand direct work; reward team members; address complaints and resolve problemsProvide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performanceEmpower team members to deliver the ultimate guest experience.

QUALIFICATIONS & SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements listed below are representative of the knowledge, skill, and/or ability requiredReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• A post-secondary diploma or degree in a field of study related to this profession;Minimum of 2years of experience in a comparable position and/or an equivalent combination of education and experience.

• Priormanagementexperience in a quality luxury hotel brand.

• Proficient in verbal and written English communication

• Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.

• Excellent verbal and written communication skills.

• Proficient in verbal and written English communication

• While performing the duties of this job, the team memberis regularly required tostand; use hands/fingers; to handle, or feel objects, reach with hands and arms, talk, hear, taste & smellThe team member isfrequentlyrequired to walk, kneel, or crouch and mustpossessthe ability to stand forlong periods(more than 8 hours).

• Flexibility to meet the demands of a 24-hour operationDue to the nature of the hospitality industry, team members maybe requiredtoworkvarying schedules, including holidays and weekends, to accommodate the business and demands of the property.

Starwood Hotelsis an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.

Please note that your job description is notan exhaustiveof tasks and duties, butservesa guideline for daily duties, which may change from time to time.